“The deciding factor for us was that we wanted to implement remote support according to the highest security criteria. The data should not leave the Bechtle network."
—Markus Sigle, IT Service Specialist, Bechtle
Remote Support Trial Request:
Experience how to supercharge and better secure your service desk with BeyondTrust Remote Support. Request Your Free Trial Today.Use Cases
Modern Service Delivery Across the Enterprise
Support any user, device, and system with a single tool by leveraging our APIs to plug into your Agentic AI workflows.
Comprehensive & Secure Remote Support
Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc.
Secure Remote Access—without a VPN
Protect unsecure remote access pathways and attack vectors with a secure, VPN-less tool that audits every session.
Trusted by These Companies
"The Remote Support solution has saved time and increased productivity, which is essential in a sector as competitive as ours. The ability to support sites remotely, rather than having to go onsite, saves time and money, giving a great ROI."
—CISO, Chronopost
“The ability to resolve issues remotely with BeyondTrust Remote Support has saved us days of downtime and, in one year alone, more than $600,000 in warranty labor costs.”
—John Albinson, After-Sales Director, Karma Automotive
Core Features
Slash your service desk’s time-to-resolution with powerful features, included in every deployment.
Remote Access Control
Access, diagnose, and fix devices on or off the corporate network, and deliver support with thick client, browser-based, or mobile access.
Efficiency & Scale
Scale with infrastructure growth simplified with automated script execution, mass installers, and escalation features.
Vaulted Credentials
Manage, discover, store, rotate and inject up to 100,000 credentials for your service desk with the Vault.
Real-Time Dashboard
Holistic real-time view of your service desk sessions, agents, and agentic AI with customizable metrics, one-click shareable reporting.
Jump Clients
Facilitate unattended access to systems and bring efficiency to your enterprise with mass deployments and just-in-time access.
Customization & User Experience Controls
Brand your deployment’s unique URL and client, customize portals, support invitations, watermarks, and surveys.
Auditing & Compliance
Log all session activity for an unimpeachable audit trail, with real-time reporting, detailed video logs, and more.
Integrations
Integrate Remote Support with your favorite CRM, ITSM, SIEM tools, and leverage our open API to create your own AI tooling.
Trusted by These Companies
"On average when we need to connect to a computer, it takes seconds [with Remote Support], whereas before, it would take minutes just to coordinate and get everything scheduled—a lot of back and forth...the main ROI is in time savings."
—Chris Rose, Partner & CEO at Ariento
"With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes."
—Brian Bard, Business & Technology Analyst, University of North Carolina, Charlotte
"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."
—Phil Demuth, VP, Head of Internal Systems, Fiserv
Product Highlights
Troubleshoot Seamlessly Across Platforms, On- or Off-Network Devices
Go beyond with a remote support solution that can troubleshoot any device, anywhere. Remotely access servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, kiosks, and any other devices.
Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
Oversee Active Remote Support Sessions
Manage support teams, supervise the distribution of session loads, transfer or take over support sessions, and monitor representatives' desktops with Remote Support Dashboard.
Quickly know which representatives are idle, busy, available to take sessions, or have auto-assign turned off. Benefit from a visual overview of your entire team’s status.
The Only FIPS 140-2, Level 1 Validated Remote Support Product
Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Deliver best-in-class support experiences — without relaxing enterprise security postures or impacting productivity.
BeyondTrust offers the only remote support product with FIPS 140-2, Level 1 Validation. This achievement is relevant for organizations to which FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH healthcare regulations apply, as well as any other private or public sector organizations that prioritize security.
Align Service Desk Workflows
BeyondTrust’s out-of-the-box integrations boost service desk performance, add important content to workflows, and improve security. Our open BeyondTrust API makes any custom integration possible.
Integrations include, but are not limited to: ITSM, Change Management, Active Directory, LDAP, SAML, SIEM, and more.
Recognized by Customers & Analysts Alike
BeyondTrust was recognized as a Customers' Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer: Remote Desktop Software report. BeyondTrust Remote Support garnered the following via validated customer reviews on the Gartner® Peer Insights™ platform, over the review period:
Product capabilities – scored a 4.8/5.0 rating based on reviews of 69 customers*
Sales experience – scored a 4.6/5.0 based on the feedback of 43 customers*
Deployment experience – scored 4.6/5.0 by 63 customers*
Support experience – scored a 4.7/5.0 from 67 customers*.
*as of 30 June 2024.
We believe this recognition further validates BeyondTrust Remote Support as a leading solution in its class. Through BeyondTrust's own surveys, we are proud to share that over 70% of our Remote Support customers achieved reduced incident handling times with the product, while 85% have improved first-call resolutions, and 85% experienced increased customer satisfaction (CSAT) scores using the solution.
Gartner, Voice of the Customer for Remote Desktop Software, Peer Contributors, 30 August 2024. GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BeyondTrust. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
A One-Platform Approach to Identity Security
The BeyondTrust Pathfinder Platform unites our best of breed security solutions (including Remote Support) under a single login, delivering a streamlined experience that enhances operational agility, while also bringing shared, intelligent context across all our products to unlock powerful synergies. With our integrated Pathfinder platform, customers can benefit from the broad and deep capabilities reflected in our multicategory identity security leadership, and leverage the fastest time-to-value via a unified approach to manage their entire identity attack surface.
Troubleshoot Seamlessly Across Platforms, On- or Off-Network Devices
Go beyond with a remote support solution that can troubleshoot any device, anywhere. Remotely access servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, kiosks, and any other devices.
Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
Oversee Active Remote Support Sessions
Manage support teams, supervise the distribution of session loads, transfer or take over support sessions, and monitor representatives' desktops with Remote Support Dashboard.
Quickly know which representatives are idle, busy, available to take sessions, or have auto-assign turned off. Benefit from a visual overview of your entire team’s status.
The Only FIPS 140-2, Level 1 Validated Remote Support Product
Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Deliver best-in-class support experiences — without relaxing enterprise security postures or impacting productivity.
BeyondTrust offers the only remote support product with FIPS 140-2, Level 1 Validation. This achievement is relevant for organizations to which FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH healthcare regulations apply, as well as any other private or public sector organizations that prioritize security.
Align Service Desk Workflows
BeyondTrust’s out-of-the-box integrations boost service desk performance, add important content to workflows, and improve security. Our open BeyondTrust API makes any custom integration possible.
Integrations include, but are not limited to: ITSM, Change Management, Active Directory, LDAP, SAML, SIEM, and more.
Recognized by Customers & Analysts Alike
BeyondTrust was recognized as a Customers' Choice in the 2024 Gartner® Peer Insights™ Voice of the Customer: Remote Desktop Software report. BeyondTrust Remote Support garnered the following via validated customer reviews on the Gartner® Peer Insights™ platform, over the review period:
Product capabilities – scored a 4.8/5.0 rating based on reviews of 69 customers*
Sales experience – scored a 4.6/5.0 based on the feedback of 43 customers*
Deployment experience – scored 4.6/5.0 by 63 customers*
Support experience – scored a 4.7/5.0 from 67 customers*.
*as of 30 June 2024.
We believe this recognition further validates BeyondTrust Remote Support as a leading solution in its class. Through BeyondTrust's own surveys, we are proud to share that over 70% of our Remote Support customers achieved reduced incident handling times with the product, while 85% have improved first-call resolutions, and 85% experienced increased customer satisfaction (CSAT) scores using the solution.
Gartner, Voice of the Customer for Remote Desktop Software, Peer Contributors, 30 August 2024. GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BeyondTrust. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
A One-Platform Approach to Identity Security
The BeyondTrust Pathfinder Platform unites our best of breed security solutions (including Remote Support) under a single login, delivering a streamlined experience that enhances operational agility, while also bringing shared, intelligent context across all our products to unlock powerful synergies. With our integrated Pathfinder platform, customers can benefit from the broad and deep capabilities reflected in our multicategory identity security leadership, and leverage the fastest time-to-value via a unified approach to manage their entire identity attack surface.
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Try Remote Support for free.
Sign up to register for a free trial.
Recommended Integrations
Gain visibility and control of privileged accounts, credentials, secrets, and sessions—without sacrificing speed or agility.
Password Safe®
Enforce least privilege, prevent malware, and more across Windows and macOS endpoints.
Endpoint Privilege Management
Launch support sessions, and generate and update incidents with seamless two-way sync between BeyondTrust and ServiceNow.
ServiceNow IntegrationsFAQs
Any device or system anywhere is supported by BeyondTrust Remote Support, including Windows, Linux, macOS, Chrome OS, iOS, and Android devices. This also includes servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, and any other devices.
You can find a complete features list, user guides, product release notes, and other technical documentation here.
