Tech Talk Tuesday: Remote Support with Microsoft Teams Integration

BeyondTrust Remote Support empowers IT/Service Desk teams to access and fix any remote device, on any platform, with a single solution quickly and securely. Organizations of all sizes can boost service desk productivity, efficiency, and security by consolidating and standardizing help desk support with BeyondTrust.

Watch this technical product clinic on how to enables users to seamlessly elevate to a Remote Support session through the Microsoft Teams chat. During the first 15 minutes BeyondTrust’s Director, Technical Marketing, Adam White will demonstrate how BeyondTrust’s Remote Support solution can help you:

• Deliver a more cohesive user experience using Microsoft Teams and BeyondTrust Remote Support
• Improve the Representative’s ability to solve the end user’s issue faster
• Increase the security of the service desk (and the organization as a whole) through the use of a password vault

The last 15 minutes is saved for live attendee Q&A.

Meet the Presenters

Adam White, Director, Technical Marketing

Adam White is the Director of Technical Marketing and has been with BeyondTrust for 19 years in a variety of technical and operations roles. Originally starting in support and spending over a decade in solutions engineering, Adam brings that technical lens to the BeyondTrust marketing team. He is a vintage electronics and hi-fi nerd (think vacuum tubes); collector of too many amplifiers, guitars, and effects pedals; husband; and father of three teenagers.