"With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes."
University of North Carolina, Charlotte
Remote Support is really the bread and butter for supporting our restaurant [and corporate] devices...it has been a huge part of our team's ability to serve operators and team members in a ton of different areas.
Nathaniel Henriques, Endpoint Management & Support, DTT Experience & Delivery, Chick-fil-A
The Remote Support solution has saved time and increased productivity, which is essential in a sector as competitive as ours. The ability to support sites remotely, rather than having to go onsite, saves time and money, giving a great ROI.
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Any device or system anywhere is supported by BeyondTrust Remote Support, including Windows, Linux, macOS, Chrome OS, iOS, and Android devices. This also includes servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, and any other devices.
You can find a complete features list, user guides, product release notes, and other technical documentation here.