What platforms are supported by BeyondTrust Remote Support?

Any device or system anywhere is supported by BeyondTrust Remote Support, including Windows, Linux, macOS, Chrome OS, iOS, and Android devices. This also includes servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, and any other devices.

Where can I find a complete feature list and technical documentation for Remote Support?

You can find a complete features list, user guides, product release notes, and other technical documentation here.

Remote Support Software

Supercharge your service desk with secure access and support for any device, any system, from anywhere – including Windows, macOS, Linux, Android, & iOS.

Customers Reduced Incident Handling Time

Increased First Call Resolutions

Customers Saw Increased CSAT Scores

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Use Cases

Modern Service Delivery Across the Enterprise

Support any user, device, and system inside and outside your network, across Windows, macOS, Linux, iOS, Android, and more with a single tool.

Comprehensive & Secure Remote Support

Leverage secure, attended and unattended access capabilities to troubleshoot, update, and support servers, workstations, network devices, kiosks, etc.

Secure Remote Access—without a VPN

Protect unsecure remote access pathways and attack vectors with a secure, VPN-less tool that audits every session.

With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes.

University of North Carolina, Charlotte

Remote Support is really the bread and butter for supporting our restaurant [and corporate] devices...it has been a huge part of our team's ability to serve operators and team members in a ton of different areas.

Nathaniel Henriques, Endpoint Management & Support, DTT Experience & Delivery, Chick-fil-A

The Remote Support solution has saved time and increased productivity, which is essential in a sector as competitive as ours. The ability to support sites remotely, rather than having to go onsite, saves time and money, giving a great ROI.

CISO, Chronopost

Core Features

Slash your service desk’s time-to-resolution with secure remote support & access.

Remote Access Control

Access, diagnose, and fix devices on or off the corporate network, and deliver support with thick client, browser-based, or mobile access.

Efficiency & Scale

Integrate with external directories to scale with infrastructure growth; make it simple with mass installers, canned scripts, and escalation features.