Today's IT support teams face increasingly tough demands. Organizations need a secure remote support solution that can cover an expansive list of use cases, while making their entire service desk more efficient and better equipped to handle innovation and scale.
BeyondTrust directly addresses these challenges with a centralized remote support solution for securely accessing, servicing, repairing, maintaining, and supporting any device or system from anywhere. Download this guide to learn and benefit from:
Detailed business cases that address some of the biggest challenges organizations—and their IT support teams—face today.
A breakdown of how BeyondTrust Remote Support can effectively address these challenges.
Proof points from our customers showcasing how they have successfully implemented our solution to overcome their biggest challenges, and the benefits they gained.
This guide will also help you make a compelling case to your buying committee, with insights into the specific value BeyondTrust Remote Support can confer to your organization.
"ANATEL deployed [BeyondTrust] using a pilot period, fielding 227 remote calls. The length for the sessions averaged 29 minutes, which represented a dramatic improvement from the Service Level Agreement (SLA) of six hours. Additionally, 89% of the calls received were resolved through first tier support, compared to the SLA of 50%."
—Jorge Wilson da Silva Mendes, IT Manager, ANATEL
"It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust's support is beyond excellent. We are extremely happy we made the switch to BeyondTrust from TeamViewer."
—Michael Hede, Technical Lead, Chili Security
"With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes."
—Brian Bard, Business & Technology Analyst, University of North Carolina, Charlotte