Ariento, a managed services company offering advisory services, managed solutions, and compliance support such as FedRAMP readiness, turned to BeyondTrust Remote Support to aid in meeting key compliance requirements from their DoD customers and in cutting maintenance time in half.
Aligning with CMMC level 2 certification and Defense Federal Acquisition Regulation Supplement (DFARS)—requirements for working with the U.S. Department of Defense
Minimizing the time spend communicating back and forth with the customer to coordinate maintenance windows
Maintaining customer environments in a way that would be possible to scale up over time
Fulfilling some requirements for Defense Federal Acquisition Regulation Supplement (DFARS) and CMMC level 2 certification, specifically within the access control and maintenance domains
Cutting average maintenance time in half for remotely accessing and supporting assets in customer environments
Increasing job satisfaction for employees and customer satisfaction due to improved time to resolution
"BeyondTrust Remote Support was the right product for Ariento because it achieved the cyber compliance requirements from the DoD, specific to DFARS and CMMC, in terms of our ability to service our defense contractor customers."
—Chris Rose, Partner & CEO at Ariento
"On average when we need to connect to a computer, it takes seconds [with Remote Support], whereas before, it would take minutes just to coordinate and get everything scheduled—a lot of back and forth...the main ROI is in time savings."
—Chris Rose, Partner & CEO at Ariento
"[Remote Support] makes our support staff's lives a lot easier. Our customers like it as well, and are more satisfied in terms of our responsiveness and ability to meet their service demands quickly."
—Chris Rose, Partner & CEO at Ariento