Use Cases

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Secure Access Protocols
Make it easy for teams to access desktops, servers, and systems quickly, without revealing plain text credentials.
Increased Productivity
Enable users to seamlessly synchronize information and automate processes across ServiceNow and BeyondTrust solutions.
Simplified Compliance Workflows
Retrieve session details and their associated tickets or change requests on demand to prove compliance with ease.

Core Integration Features

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ServiceNow integrates with BeyondTrust to increase productivity & reduce cyber risk.

Streamlined Support & Ticketing
Initiate remote support sessions directly from a ServiceNow incident or change record, and improve first-call resolution (FCR) rates.
Detailed Change Tracking
Enable Privileged Remote Access sessions from a change record in ServiceNow. Access configuration items directly from a change request.
Least Privilege for Tickets
Verify tickets and privileged access requirements in real-time to ensure that only authorized users are granted privileged credentials.
Credential Provider for Orchestration
Retrieve ServiceNow credentials for scanning and provisioning activities, both simplifying management and securing access.
Automatic Hardware Assets Discovery
Call credentials in a programmatic manner and securely manage credentials used by ServiceNow Discovery®.

Integration Highlights

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ServiceNow ITSM & CSM Integrations

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ServiceNow ITSM

BeyondTrust + ServiceNow ITSM adds remote support, remote access, and more to trusted ServiceNow workflows.

ServiceNow CSM

BeyondTrust + ServiceNow CSM enables a one-stop-shop experience for customers, technicians, and support operators.

Ready for the next step?

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Contact our team of experts for detailed ServiceNow integration information and more.

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Empowering IT Support Desks with Least Privilege for Service Tickets
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BeyondTrust Introduces ServiceNow Integration with Privilege Management for Windows & Mac
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