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BeyondTrust & ServiceNow CSM

Add powerful support features to existing ServiceNow CSM workflows. Contact our integrations team for more information.

ServiceNow Integrations

Create Intuitive Customer Support Interactions

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BeyondTrust + ServiceNow CSM is a partnership designed to consolidate remote support tech and streamline incident resolution workflows, enabling organizations to create "one-stop-shop" experiences for customers, increase visibility into operational processes, speed up communications and reporting, and meet today’s compliance requirements with ease.

Core CSM Integration Benefits Include:

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Increase Rep Productivity

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Technicians can launch remote support sessions from open tickets in ServiceNow CSM and append notes to the ticket.

Streamline Customer Service

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Make it easy for teams to access desktops, servers, and systems quickly and securely, for any operating system.

Ease Compliance Processes

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Quickly retrieve session details and associated tickets or change requests to prove compliance with ease.

Remote Support & ServiceNow CSM

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BeyondTrust Remote Support gives customer service reps more tools to resolve support incidents quickly and effectively, leading to a better overall customer experience.

Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates. Launch a Remote Support session from an open ticket in ServiceNow. Session details, such as chat transcripts and notes, are automatically appended to the ticket.

Initiate Sessions Within CSM

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Generate session key from within a case to initiate support sessions with the customer. Session data and chat dialogue are automatically imported into CSM.

Single-Click Support Sessions

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Enable single-click support sessions that can be initiated by end-users via the ServiceNow self-service portal.

Simplified Record Access

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Save time by accessing ServiceNow records directly from the Remote Support Rep Console to review issues, history, or other context to quickly resolve issues.

Automatic Incident Updates

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Automatically update ServiceNow incidents and change requests with details from each Remote Support session.

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Copyright © 2003 — 2026 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.

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