BeyondTrust & ServiceNow ITSM

Remote Support initiates remote support sessions directly from a ServiceNow incident or change record.

Launch a Remote Support session from any open ticket in ServiceNow, and access full session details, chat transcripts, and notes which are automatically appended to the ticket.

Open a Privileged Remote Access session from a ServiceNow record, with BeyondTrust integrations with ServiceNow Change Management, Incident Management and Configuration Management Database solutions.

Provide secure, privileged access to critical assets from within ServiceNow, which satisfies compliance requirements, maintains a comprehensive audit trail, and improves productivity.

Endpoint Privilege Management with ServiceNow allows users to request to run an application, installation, script, or task by sending a ticket directly to ServiceNow.

Administrators can then act on the incident in ServiceNow and supply the end users with a response code. Once the end user inputs the response code, the application is 'unlocked' and able to run.

Password Safe integrates with ServiceNow to store and manage credentials for use by ServiceNow Discovery and Orchestration, initiate privileged sessions, and automate service ticket workflows.

Activities such as scanning and provisioning are simplified through the secure storage of privileged credentials.