BeyondTrust Remote Support is designed to be the only remote device support solution your IT team needs—even across platforms and device categories.
Support for all platforms is included in the core product. Streamline support across your enterprise, improving incident handling time and increasing technician productivity.
BeyondTrust Remote Support also extends remote device support features to mobile and field devices, enabling remote support sessions from anywhere.
Support iOS and Android devices with screen sharing and remote control, or embed chat and remote support in your designated mobile helpdesk app.
Let technicians see the end-user's full iOS screen and chat in real time. Get the full picture about each session and speed time-to-resolution.
Access to remote video cameras on iOS, and Android devices. See in real-time, facilitating a experience that's as close to in-person as possible.
The Web Rep Console lets you engage a remote support session from any web browser on any computer. Start diagnosing end users from any device or browser.
With BeyondTrust Remote Support, helpdesks and IT organizations can offer ad hoc remote support to end-users on mobile devices—including Android and iOS devices. Tools like remote control, screen sharing, camera sharing, chat support, and more are designed to simplify helpdesk workflows and facilitate end-user communication.
Here is the full list of Remote Support's supported features for Android and iOS.
|ANDROID||APPLE IPHONE||APPLE IPAD|
|SUPPORT & ACCESS CONSOLES||Yes||Yes||Yes|
|REMOTE CONTROL||Yes 1|
|SCREEN SHARING||Yes||Yes 2||Yes 2|
|REMOTE ACCESS 24/7||Yes|
|INSIGHT CAMERA SHARING||Yes||Yes||Yes|
|APP DEPLOYMENT||Yes 3||Yes 3|
|MOBILE APP SDK||Yes 4||Yes 4||Yes 4|