Remote control Android devices made by Samsung, HTC, and Dell, or do screen sharing support with other Android devices. BeyondTrust Remote Support lets you see the screen to offer troubleshooting and remote assistance.

Support techs can have full screen-sharing and remote control from a PC running Windows, Mac or Linux.

In addition to screen sharing, BeyondTrust enables live chat support, secure file transfer, actionable system information and the ability to stop or uninstall troublesome apps. Reps can also access unattended Android devices being used as point-of-sale systems or kiosks.

Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.

  • Remote Control: Navigate the screen, access applications, and type and click as if you’re holding the device in your hands. (Samsung/HTC/Dell)
  • Screen Sharing: See what the end-user sees on their Android phone or tablet in real time, including apps, settings, and the device camera. (Android 5.0+ Lollipop)
  • Chat Support: Chat back and forth with the end-user within the remote support session.
  • Unattended Remote Access: Use Jump items to access unattended Android devices being used as point-of-sale systems or kiosks.
  • App Uninstall and System Information: View key system info, kill processes, and uninstall apps on Android devices. Viewable system information including OS version, memory, apps, and more.
  • File Transfer: Transfer files to and from the Android device.
  • Multiple Sessions: Support Android devices while simultaneously working on other systems and devices through session tabs – no add-ons or upgrades required.
  • Support from any Platform: Provide support to Android devices from a Windows, Mac or Linux computer, or from an iPad, iPhone or any Android smartphone or tablet via BeyondTrust’s Mobile Rep Consoles.
  • Collaboration: Invite additional support technicians into a remote support session to collaboratively resolve the issue, or transfer the session to an expert.
  • Security: As with every BeyondTrust session, each action taken and the entire chat transcript is logged and stored in your own secure BeyondTrust appliance, improving security and compliance.
  • Customer Client: Allow the end-user to launch the customer client by clicking on a link from an email or website.
  • Configure SAML Single Sign-On: By connecting BeyondTrust to your identity provider or federation service using SAML, you can securely and conveniently log in to the Android mobile console.

All the remote Android support features shown here are included as core components of BeyondTrust Remote Support. There are no additional charges or licensing fees for supporting mobile devices.

With BeyondTrust Remote Support, you can offer remote assistance to users on Windows, Mac, Linux, iPad, iPhone, or Android devies. We include all platforms because part of our vision is to help you consolidate remote support. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.

With BeyondTrust, support representatives can control remote desktops, servers and laptops from an Android tablet or smartphone.

BeyondTrust's mobile representative console for Android devices increases efficiency by allowing mobile support technicians to stay productive.

A technician can control remote desktops and servers with a toolkit similar to the desktop version of the BeyondTrust representative console. View only support is currently offered from one mobile device to another. Full remote control is coming in a future release.

Not only are screen sharing and remote control available to technicians on Android devices, but a number of other BeyondTrust features, too.

For example, BeyondTrust Buttons, Chat Support, Jump Clients, Multi-Monitor Support, Multi-Session Support and Special Actions are all available to reps on Android devices.

Android App on Google Play

To support a customer on an Android device, the customer uses his Android device to download and install the BeyondTrust Support Client app from Google Play. Google Play is a pre-installed app on most Android devices.

Platform Rep Console Customer Client 24/7 Remote Access
Android Yes Yes Yes
Apple iOS Yes Yes
Linux Yes Yes Yes
Mac OSX Yes Yes Yes
Windows Yes Yes Yes
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