Remote support is supposed to make your job easier. But how many times have you found yourself losing valuable time narrating the connection process over the phone to an end user? With the BeyondTrust Button, you can place a shortcut on the remote desktop or smartphone and say, “Click this icon when you need remote support.”
BeyondTrust Buttons give customers the ability to request support right when they need it. The BeyondTrust Button does not maintain a connection to the BeyondTrust appliance. Instead, it provides a customer-initiated method for joining the support queue of a previously defined representative or team.
BeyondTrust Buttons further simplify support, allowing customers to initiate a support session with a single click. Once installed the BeyondTrust Button requires no download in order to initiate a remote support session. When the user clicks the BeyondTrust Button, the customer client automatically opens and initiates a session with the queue specified by the BeyondTrust Button's profile. It can even direct them to the support technician who helped them the last time.
The BeyondTrust Button is a customizable icon you can place on a customer’s remote desktop, smartphone or application. Like other white-label BeyondTrust interfaces, you can use the BeyondTrust Button to reinforce your brand with customers.
Each BeyondTrust Button you create has an associated profile that determines how customers access your support team.
You can use BeyondTrust Buttons to route customers to a special support queue or to the technician who last helped them.
Or you can have customers click the button and enter a session key, so the rep they're on the phone with can start supporting them instantly.
Once the user's system has been configured with a BeyondTrust Button, starting a support session takes only seconds.
BeyondTrust Buttons may be mass deployed to remote desktops running Windows, Mac, and Linux. For Windows deployments, BeyondTrust Buttons can be mass deployed for all users or a single user for each system.
You can also deploy a single BeyondTrust Button during a remote support session. This method of deploying a BeyondTrust Button can be especially helpful if your customer has a recurring issue or if you suspect the issue may not be completely resolved.
Embed a BeyondTrust Button within applications deployed throughout your enterprise, giving your end-users direct, streamlined access to remote support sessions.