Mobile Representative Console

Screen Sharing and Advanced Support Tools

See the screen on remote computers and control the mouse, just as if you were sitting in front of it, all from your Android or iOS device.

• Multi-Monitor Support - In addition to viewing a remote computer's screen on your mobile device, a support rep can also select alternate remote displays.
• Special Actions - Quickly perform tasks without having to navigate a remote system's menus.
• Access Keyboard - Pass keystrokes and commands to the remote machine.
• Chat - Chat with end-users and other support reps within the support session.
• Multi-Session Support - Conduct multiple support sessions simultaneously on your mobile device.
• Reboot - Restart the remote machine without losing your support session's connection.

Use Jump Clients to Access Unattended PCs

Installing a Jump Client gives you unattended access to any system BeyondTrust supports anywhere in the world: a user's Mac workstation after hours, a back-office Linux server, or even interactive Windows-based kiosks and POS systems.

You can deploy the Jump Client from your Android or iOS device during a remote support session, or you can email the client download to multiple computers at once.

Once the Jump Client is installed, the technician can Jump to that remote system and provide unattended support anytime.

Deploy a BeyondTrust Button

Does the end-user have a recurring issue? Deploy a BeyondTrust Button from your mobile device during a remote support session. BeyondTrust Buttons simplify support, allowing customers to initiate a support session with a single click.

Once installed, the BeyondTrust Button requires no download in order to initiate a remote support session.

When the user clicks the BeyondTrust Button, the customer client automatically opens and initiates a session with the queue specified by the BeyondTrust Button's profile. It can even direct them to the support technician who helped them the last time.