Screen sharing with BeyondTrust gives support reps full control over an end-user's device or limited access based on their user permissions or a customer's imposed limits. It also puts advanced screen sharing tools at their fingertips.
In full-screen mode, a rep can navigate the remote machine's desktop as if it is their own.
While screen sharing, a rep can disable a remote display, protecting any sensitive data that may be accessed during a support session. This tool is essential when regulatory compliance is an issue.
Remote Screen Shots
When in a session, a rep can capture a screenshot of the remote desktop, including all end-user monitors, exporting in full resolution to either the rep's clipboard or a local disk as a .png file.
Reboot the remote system in either normal of safe mode with networking, or shut down the remote system.
The end-user can decide which applications will be shared with the rep through a menu in the client chat window.
Draw on an end-user's screen, providing visual cues to points of interest or to highlight areas as needed. Use a rectangle to show an end-user where they need to input information. Or use arrows and circles to walk a user through a series of steps.
Elevate Customer Client
Elevate the customer client to run as a system service with administrative rights so you can troubleshoot deeper or interact with UAC prompts in Windows Vista or above.