How to Customize Support Portals
BeyondTrust allows you to create web support portals, or public web sites, for your Secure Remote Access Appliance. These portals allow your customers to request support utilizing BeyondTrust's remote support software. Each support portal can be configured to support your organization's branding and support processes. This includes customizing logos and allowing customers to start a BeyondTrust session using click-to-chat.
The first section of this document describes how to customize the BeyondTrust support portal using one example, Paxton Thomas Solutions, a fictitious company which provides help desk support for another company, Technology Company. This document focuses on the support for Technology Company in the first section. The second section describes integrating BeyondTrust into an external portal using several BeyondTrust customer examples.