Chrome OS Screen Sharing and Chat Support

BeyondTrust Remote Support is the first enterprise remote support solution for Chrome OS devices.

Through click-to-chat technology, customers on Chrome OS devices can start web-based, click-to-chat support sessions with their IT help desk. Representatives can help resolve issues quickly by chatting with customers and viewing the customer screens, streamlining support for Chrome OS device users.

Chrome Support Capabilities

During remote support sessions, technicians can offer screen sharing and chat support:

  • Screen Sharing - Start screen sharing with users to view the entire Chrome device’s screen for faster issue resolution.
  • Secure Chat - Use BeyondTrust to chat in real-time with Chrome OS users to better understand issues. Chat transcripts are logged for reporting purposes.

G Suite administrators can force install the extension to ensure managed Chrome OS devices are enabled for BeyondTrust Remote Support.

System Requirements for Chrome OS Support

Customer System Technician System
Chrome OS 58+ BeyondTrust 17.1+
Support portal with trusted CA-signed certificates

Remote Desktop Support for Chrome Devices

Support technicians on Chrome devices can offer secure remote desktop support using BeyondTrust’s Web Rep Console.

The Web Rep Console is the first remote support console built entirely on HTML5 technology. It offers all of the core remote support features you need in an easy and convenient package - no downloads, no Flash, and no plugins required - meaning support reps can provide support from any computer.

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