Name: Zebra Technologies
Brand: BeyondTrust

Support Zebra Android Devices

Access, troubleshoot, and support Zebra devices from anywhere with BeyondTrust Remote Support.

Minimize Downtime

Give support technicians fast, easy access to Zebra devices to solve issues remotely, as if the device were in their hands.

Attended & Unattended Access

Support Zebra hand-held computers and interactive kiosks with the same solution. End users can be present, or not.

Secure Remote Control

View the screen and control the Zebra device, while maintaining a high level of security and creating a thorough audit trail.

Remote Support Capabilities for Zebra Devices

Administrators and business managers can access their front-line Zebra devices with Remote Support and view the screen and control it – as if the device is in front of them.

Connect options include WiFi, Mobile data network, LAN/WAN, Internet, and TCP/IP directly
Remote control and view, chat support, file transfer, and more
Auditing and logging of device control sessions
Define technician permissions
Deploy through Mobile Device Management (MDM) solutions

Remote Support is available for all Android-based Zebra devices, including:

Handheld computers
Tablets
Wearable and vehicle-mounted computers
Interactive kiosks and point-of-sale (POS) devices running Zebra Mobility Extensions (Mx) 8.x and higher

Remote Support That Extends Beyond Zebra

Centrally Manage and Secure Remote Support for Every Device Your Service Desk Touches

With BeyondTrust Remote Support, you can offer remote assistance to users on Windows, Mac, Linux, iPad, iPhone, or Android devices. We include all platforms because our expansive vision is to help you consolidate remote support into a single holistic and seamless solution. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.

Additional Resources

Datasheets