BeyondTrust

Support Zebra Android Devices

Access, troubleshoot, and support Zebra devices from anywhere with BeyondTrust Remote Support.

Minimize Downtime

Give support technicians fast, easy access to Zebra devices to solve issues remotely as if the device were in their hands.

Attended & Unattended Access

Support hand-held computers and interactive kiosks with the same solution. End users can be present or not.

Secure Remote Control

View the screen and control the device while maintaining a high level of security and creating a thorough audit trail.

Zebra Technologies Remote Support Capabilities

Administrators and business managers can now access their front-line Zebra devices with Remote Support and view the screen and control it – as if the device is in front of them.

  • Connect options include WiFi, Mobile data network, LAN/WAN, Internet, or TCP/IP directly
  • Remote control and view, chat support, file transfer, and more
  • Audit and logs of device control sessions
  • Define technician permissions
  • Deploy through Mobile Device Management solutions

Remote Support is available for all Android-based Zebra Technologies devices, including:

  • Handheld computers
  • Tablets
  • Wearable and vehicle mounted computers
  • Interactive kiosks and point-of-sale (POS) devices running Zebra Mobility Extensions (Mx) 8.x and higher.

Remote Support That Extends Beyond Zebra

Centrally Manage and Secure Remote Support for Every Device Your Service Desk Touches

With BeyondTrust Remote Support, you can offer remote assistance to users on Windows, Mac, Linux, iPad, iPhone, or Android devices. We include all platforms because part of our vision is to help you consolidate remote support. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.

Additional Resources