BeyondTrust offers deep Windows compatibility on both sides of the remote desktop support session.
BeyondTrust also includes remote access to unattended systems in the core product. This means you can access unattended remote desktops or back-end servers running Windows.
Platform Supported | For Customers | For Representatives |
|---|---|---|
Windows | Windows 7 SP1 | Windows 7 SP1 |
Windows POSReady 7 | Windows 10 (1099 and lesser) | |
Windows 10 (1909 and lesser) | Windows 10 (2004 and 20H2) | |
Windows 10 (2004 and 20H2) | Windows 10 IoT | |
Windows 10 IoT | Windows Server 2016-2019 | |
Windows 11 (21H2) | ||
Windows Server 2008 R2 & SP2 | ||
Windows Server 2012 R2 | ||
Windows Server 2016 - 2019 |
"ANATEL deployed [BeyondTrust] using a pilot period, fielding 227 remote calls. The length for the sessions averaged 29 minutes, which represented a dramatic improvement from the Service Level Agreement (SLA) of six hours. Additionally, 89% of the calls received were resolved through first tier support, compared to the SLA of 50%."
—Jorge Wilson da Silva Mendes, IT Manager, ANATEL
"It is rare to find a company like BeyondTrust that matches the support level we provide our own customers. BeyondTrust's support is beyond excellent. We are extremely happy we made the switch to BeyondTrust from TeamViewer."
—Michael Hede, Technical Lead, Chili Security
"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."
—Phil Demuth, VP, Head of Internal Systems, Fiserv