On-Demand | 5 Key Trends for IT Service Desk Improvement

The business-stakeholder expectations of corporate IT service delivery and support capabilities have changed dramatically in the last few years, but has your IT service desk done enough to keep up? Plus, there’s still likely more to do with your service desk needing to further improve and future-proof its capabilities to ensure that it’s better aligned with, and perhaps even driving, the expectations of IT support.

If you want to know more about what’s needed and what other IT support organizations are doing, please watch this webinar with Stephen Mann of ITSM.tools to:

• Understand how business and technology changes, along with rising employee expectations, are continuing to “turn the dial” on IT support performance levels
• Learn the key IT support trends affecting corporate IT service desks and their improvement
• Receive practical tips for IT service desk improvement

Meet the Presenters

Stephen Mann, ​IT Service Management Expert and Principal Analyst and Content Director at ITSM.tools

Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.