Getting Started with Your Free Trial

Offer Remote Support from the Desktop Console

Getting Started with the Desktop Console

• Two Ways Start a Remote Support Session
• Overview of Your First Remote Support Session
• How to Begin Screen Sharing and Use Screen Sharing Tools

Using the Remote Support Toolset

• Chat Support
• Transfer Files to/from a Remote Computer
• Screen Annotations
• Multi-Monitor Support
• Create Reports
• Enable Two-Factor Authentication

Offering Online Presentations

• Give an Impromptu Online Presentation
• Schedule an Online Presentation
• The Presentation Sidebar
• Use Annotations During Presentations

Offer Remote Support from Your iPad or iPhone

Getting Started with the iOS Console

• How to Install the Rep Console App for iPad or iPhone
• Ways to Start Remote Support from Your iPad or iPhone
• Overview of Your First Remote Support Session from iPad or iPhone

Support Customers on Their iOS Devices

• The Bomgar iOS Customer Client App for iPad and iPhone
• Screen Sharing with iOS Devices
• Live Stream the Remote Camera on iOS Devices
• Transfer Files to/from an iOS Device

Attending Presentations from iPad or iPhone

• Attending Online Presentations from Your iPhone or iPad

Offer Remote Support from your Android Device

Getting Started with the Android Console

• How to Install the Rep Console App for Android
• Ways to Start Remote Support from Your Android Device
• Overview of Your First Android Remote Support Session

Support Customers on Their Android Devices

• The Bomgar Customer Client Apps for Android
• Screen Sharing with Remote Android Phones and Tablets
• Live Stream the Remote Camera on Android Devices (Bomgar InSight)
• Transfer Files to/from an Android Device
• Chat with the Android User During a Session

Attending Presentations from Android Devices

• Attending Online Presentations from Your Android Device

Offer Remote Support from your Browser with the Web Rep Console