Go to you're administrative interface and enter your username and password. On the My Account tab, select the button that says "Launch Web Rep Console".
When you first log in, you’ll see your support queue. Click the “Start New Session” button.
Communicate the session key to the remote customer.
When the customer appears in your queue, click “Accept” to start begin supporting the remote computer.
Press the play button to begin screen sharing.
In a few seconds, you'll see the screen of the remote desktop.
Some BeyondTrust features will not be available in a limited user context. Select the prompt to elevate privileges.