BeyondTrust named a Customers' Choice in the Gartner® Peer Insights™ Voice of the Customer: Remote Desktop Software. Read the full report to learn more.
BeyondTrust Remote Support recognized as a Customers' Choice in the Remote Desktop Software category
4.6/5 overall rating out of 108 reviews as of June 30, 2023
4.7/5 rating for product capabilities
91% “would recommend” the solution
BeyondTrust is honored to be recognized as a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Remote Desktop Software report.
Get the report now to see how remote desktop software customers rate their vendors.
We believe this latest recognition further validates BeyondTrust Remote Support as a leading solution in its class. Through BeyondTrust's own surveys, we are proud to share that over 70% of our Remote Support customers achieved reduced incident handling times with the product, while 85% have improved first-call resolutions, and 85% experienced increased customer satisfaction (CSAT) scores using the solution.
I am able to jump on multiple clients’ machines at once and solve many issues. The remote process is so quick and easy and only takes seconds and no lagging or disconnects." - Service Delivery Manager
The ability to support all the different type of clients from a single panel and the ability to group computers into security groups, so that technicians only have access to some of them, make it perfect for our organisation." - Technical Specialist IT/OT
BeyondTrust Remote Support is the Cadillac of Remote Support Solutions" - Engineer
BeyondTrust Remote Support is the leading solution to securely access and support any device or system, anywhere, and empowers IT service desks to focus on solving user problems, while maintaining the highest levels of security. Remote Support drives service desk efficiency, closes security gaps related to remote access, and simplifies compliance audits with a centralized session log, maximizing value with a single remote support solution.
Remote desktop software allows secure access and control of remote devices across multiple platforms. The software provides the same level of access as being physically present to manage and control the resources of the remote device. The software offers secure transfer of files in a live or unattended support session. The remote desktop software is generally used by the IT professionals performing maintenance and support personnel assisting end users.
The "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.
In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for "Capabilities" and "Support/Delivery") during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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