Skip to content

What can we help you with?

Contact Us Chat with Sales Get Support

Highlighted Remote Support Features:

Remote Access & Control

Control, troubleshoot, and fix remote devices, on-or-off the corporate network. Anytime-anywhere support with thick client, browser-based, or mobile access.

Efficiency & Scale

Manage all access and integrate with external directories to scale with infrastructure growth. Use mass installer packages, canned scripts, and escalation features for maximum efficiency.

Customization & User Adoption

Remote Support users have unique URLs and clients. Use the included portal, support invitations, custom watermark & logo uploads, and end-of-session surveys to educate and control end-user perception.

Team & Permissions Administration

Granular control over role and permissions settings and session policies, ensuring users have the right amount of access per their role.

Audit & Compliance

Log all session activity for a complete audit trail, including real-time reporting and detailed video logs.

Integrations

Integrate with CRM, ITSM, SIEM, and password tools. Use BeyondTrust's open API to create custom integrations.

Remote Support Use Cases:

Supporting Multi-Platform Environments

Support Windows, Mac, Linux, mobile iOS, and Android devices with a single tool.

People & Systems are Everywhere

Secure support users and devices inside and outside the traditional network perimeter.

Remote Access to Critical Systems

Securely access servers, workstations, and network devices (switches, routers, etc.). Unattended systems included.

Security & Remote Support Without Compromise

Advanced authentication and permission controls, remote session logging and forensics, securely accessed remote connections, and military grade architecture segmentation. These features allow BeyondTrust Remote Support to deliver best-in-class support experiences — without lapsing enterprise security postures or impacting business speeds.

Businesses today must not only meet increasingly stringent company security policies, but are also subject to industry compliance mandates, such as HIPAA or PCI. With BeyondTrust's remote support software, focus on solving user problems, not security concerns.

Monitor IT Support & Performance in Real Time

The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk. This helps support reps or teams who are overloaded or may even have extra capacity. Quickly access top-level KPIs, including session counts, waiting sessions, longest wait time, and an updated tally of logged-in and available reps.

Support Any Remote Desktop, Server, or Mobile Device

Remote support software extends to all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Centrally access and control any remote computer or device, on-or-off the network, without depending on a VPN.

Multiple Remote Support Deployment Options

BeyondTrust Remote Support has deployments catered to the unique demands of your business or industry. Choose from physical or virtual appliances, both of which have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment provides flexibility without forcing compromises on security or compliance.

Integrate Remote Support with Trusted ITSM & Service Desk Solutions

You've already invest in solutions for your service desk or support center to track issues and end user requests. Your chosen remote support software should fit seamlessly into your existing environment and increase the fluidity of your service desk workflows.

BeyondTrust Remote Support offers pre-build integrations for the leading service desk, CRM, and systems management solutions. Additionally, custom integration capabilities allow you to fold Remote Support into in-house systems. Create a seamless remote support experience tailored to your specifications.

Create Custom Integrations

Use BeyondTrust's API and Integration Client to create custom integrations to your specifications. Learn more by contacting our experts.

More Resources: