Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control—anytime, from anywhere.
Manage unattended access to thousands of systems and grow alongside the business with automation.
Maintain corporate branding standards and create trust by customizing your support experience, including chat.
Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture.
Log all session activity for a complete audit trail, including real-time reporting and detailed video logs.
The Real Time Dashboard for Remote Support is the easiest way to get a live view of your help desk. See which support reps or teams are overloaded and which ones have extra capacity. Quickly access top level key performance indicators (KPIs) including session count, waiting sessions, longest wait time, and a count of logged in/available reps.
Keep your finger on the pulse of your service desk. Add the Real Time Dashboard to your BeyondTrust Remote Support installation today.
Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
BeyondTrust Remote Support works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on-or-off the network—no VPN required.
When it comes to deployment options, BeyondTrust Remote Support fits your business needs. Our physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.