Join the solution proven across
1 billion+ secure sessions

Troubleshoot Seamlessly Across Platforms, On- or Off-Network Devices

Go beyond with a remote support solution that can troubleshoot any device, anywhere. Remotely access servers, workstations, network devices, and unattended systems, such as off-network devices, robots, machines, kiosks, and any other devices.

Support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.

Oversee Active Remote Support Sessions

Manage support teams, supervise the distribution of session loads, transfer or take over support sessions, and monitor representatives' desktops with Remote Support Dashboard.

Quickly know which representatives are idle, busy, available to take sessions, or have auto-assign turned off. Benefit from a visual overview of your entire team’s status.

The Only FIPS 140-2, Level 1 Validated Remote Support Product

Remote Support provides advanced authentication, least-privilege permission controls, remote session logging and forensics, secure access to remote connections, and efficient architecture segmentation. Deliver best-in-class support experiences — without relaxing enterprise security postures or impacting productivity.

BeyondTrust offers the only remote support product with FIPS 140-2, Level 1 Validation. This achievement is relevant for organizations to which FedRAMP, FISMA, DoDIN APL, Common Criteria, HIPAA and HITECH healthcare regulations apply, as well as any other private or public sector organizations that prioritize security.

Align Service Desk Workflows

BeyondTrust’s out-of-the-box integrations boost service desk performance, add important content to workflows, and improve security. Our open BeyondTrust API makes any custom integration possible.

Integrations include, but are not limited to: ITSM, Change Management, Active Directory, LDAP, SAML, SIEM, and more.

Recognized by Customers & Analysts Alike

BeyondTrust was recognized as a Customers' Choice in the 2024 Gartner®​ Peer Insights™ Voice of the Customer: Remote Desktop Software report. BeyondTrust Remote Support garnered the following via validated customer reviews on the Gartner®​ Peer Insights™ platform, over the review period:

• Product capabilities – scored a 4.8/5.0 rating based on reviews of 69 customers*
• Sales experience – scored a 4.6/5.0 based on the feedback of 43 customers*
• Deployment experience – scored 4.6/5.0 by 63 customers*
• Support experience – scored a 4.7/5.0 from 67 customers*.

*as of 30 June 2024.

We believe this recognition further validates BeyondTrust Remote Support as a leading solution in its class. Through BeyondTrust's own surveys, we are proud to share that over 70% of our Remote Support customers achieved reduced incident handling times with the product, while 85% have improved first-call resolutions, and 85% experienced increased customer satisfaction (CSAT) scores using the solution.

Gartner, Voice of the Customer for Remote Desktop Software, Peer Contributors, 30 August 2024.

GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BeyondTrust.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

A One-Platform Approach to Identity Security

The BeyondTrust Pathfinder Platform unites our best of breed security solutions (including Remote Support) under a single login, delivering a streamlined experience that enhances operational agility, while also bringing shared, intelligent context across all our products to unlock powerful synergies. With our integrated Pathfinder platform, customers can benefit from the broad and deep capabilities reflected in our multicategory identity security leadership, and leverage the fastest time-to-value via a unified approach to manage their entire identity attack surface.