When it comes to empowering your IT organization, nothing beats BeyondTrust Remote Support.
BeyondTrust simplifies desktop support. End users can initiate support requests from your support portal, Windows applications, or BeyondTrust Buttons. You can also control of remote desktops to start support. And our patented Jump Technology is state-of-the-art for server and IT infrastructure maintenance.
IT admins will resolve issues more quickly, improving productivity and end-user satisfaction. Plus, BeyondTrust integrates with your ITSM, help desk, and ticketing solutions. Details about every remote session are automatically tied to the incident record.
Give customers a push-button way to request remote support. BeyondTrust Buttons can be deployed on remote desktops or embedded in Windows applications.
Add secure chat support to your website or mobile app. When you need to do more that talk, just elevate from chat to screen sharing or remote control.
Engage highly skilled technicians cost effectively. With BeyondTrust, skilled staff can engage with critical support requests instantly and remotely.
Access the command line for network troubleshooting, system diagnostics, or network device support. Command line sessions can be recorded for security.
Use your existing LDAP or Active Directory to create BeyondTrust users. Connect RADIUS for multi-factor authentication and Kerberos or SAML for single sign-on.
Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.
Use Intel vPro Technology to power a remote PC on/off, reboot to BIOS, re-image a remote computer and access remote desktops regardless of operating system state.
Access remote desktops, laptops, POS systems, kiosks and servers, even if no one is present to give you control. Jump Clients work regardless of network location.
Give off-network support technicians remote access to systems on isolated networks. No VPNs or firewall configuration changes are required.
Access every Windows desktop and server in a remote network from one node. Jumpoint also enables other access protocols, such as RDP and SSH.
Access the remote registry editor on Windows PCs without interrupting the remote customer or requiring a screen sharing session.
Use RDP safely on remote networks by routing the protocol through BeyondTrust. Establish a remote desktop connection without VPN tunneling or firewall changes.
Use scripts to run patches or apps on remote desktops and servers. Select the appropriate script from a list and run it through our command line interface.
Access SSH-enabled or Telnet-enabled devices in remote networks. Modify settings via command line. And set access parameters to remote devices.
Pass local smart card or common access card (CAC) credentials to a remote computer, enabling elevated permissions during remote assistance.
Use surveys to get customer feedback on their remote support experience and collect support rep responses in an exit survey. Surveys average 20-50% response rates.
View remote system information. Kill processes; start, stop, pause, resume, and restart services; and uninstall programs on remote PCs or mobile devices.