Screen sharing works for many support scenarios. But sometimes, sharing the screen can slow you down … or worse, slow the end user down. That’s why BeyondTrust gives you multiple ways outside of screen sharing to support remote computers. These include file transfer, command shell, system info, and Windows registry editor.
BeyondTrust places the remote registry at your fingertips whenever you connect to a Windows computer. Depending on your settings as a support representative, you can add new keys, delete keys, edit keys, search, and import or export keys.
All the native regedit capabilities are available in BeyondTrust. But because no screen sharing is required, you reduce interruptions for the end user.