When it comes to managing your help desk, every second counts. With BeyondTrust Remote Support, you’ll impact the metrics you care about most.

Create queues, portals, teams, and policies to standardize technical support services. Define your support channels for efficiency. BeyondTrust also makes it easier to manage large teams of technicians with integrated identity management and group policies.

Whether your call center provides full tech support or supports specific applications, BeyondTrust makes it easy for customers to get remote assistance.

With BeyondTrust, you can integrate chat support with your website, portal, or mobile app. BeyondTrust chat support can mimic your phone routing system, connecting inbound support incidents to the right technician or team. Managers can create a library of canned messages and responses.

Tech support with BeyondTrust is seamless. Move from chat support to view-only screen sharing to application sharing or full remote control with just a few easy clicks.

When it comes to empowering your IT organization, nothing beats BeyondTrust Remote Support.

BeyondTrust simplifies desktop support. End users can initiate support requests from your support portal, Windows applications, or BeyondTrust Buttons. You can also control of remote desktops to start support. And our patented Jump Technology is state-of-the-art for server and IT infrastructure maintenance.

IT admins will resolve issues more quickly, improving productivity and end-user satisfaction. Plus, BeyondTrust integrates with your ITSM, help desk, and ticketing solutions. Details about every remote session are automatically tied to the incident record.

Improve security by limiting screen sharing to specific applications. Both customers and support technicians can control which applications are shared.
Give customers a push-button way to request remote support. BeyondTrust Buttons can be deployed on remote desktops or embedded in Windows applications.
Add secure chat support to your website or mobile app. When you need to do more that talk, just elevate from chat to screen sharing or remote control.
Engage highly skilled technicians cost effectively. With BeyondTrust, skilled staff can engage with critical support requests instantly and remotely.
Access the command line for network troubleshooting, system diagnostics, or network device support. Command line sessions can be recorded for security.
Chat with customers through a secure, customizable chat window during both support and training sessions.
Automatically distribute incoming support requests to the right representative, support group or vendor, reducing hold times in an automated manner.
Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.
Use Intel vPro Technology to power a remote PC on/off, reboot to BIOS, re-image a remote computer and access remote desktops regardless of operating system state.
Give off-network support technicians remote access to systems on isolated networks. No VPNs or firewall configuration changes are required.
Access every Windows desktop and server in a remote network from one node. Jumpoint also enables other access protocols, such as RDP and SSH.
Access the remote registry editor on Windows PCs without interrupting the remote customer or requiring a screen sharing session.
Use RDP safely on remote networks by routing the protocol through BeyondTrust. Establish a remote desktop connection without VPN tunneling or firewall changes.
Use scripts to run patches or apps on remote desktops and servers. Select the appropriate script from a list and run it through our command line interface.
Access SSH-enabled or Telnet-enabled devices in remote networks. Modify settings via command line. And set access parameters to remote devices.
Show a customer your entire screen or certain applications. Shift back and forth between remote support and presentation without disconnecting.
Pass local smart card or common access card (CAC) credentials to a remote computer, enabling elevated permissions during remote assistance.
View remote system information. Kill processes; start, stop, pause, resume, and restart services; and uninstall programs on remote PCs or mobile devices.
Remote Support Feature Help Desk Administration Internal Support External Support
Annotations X
Application Sharing X X
Atlas Cluster Technology X
BeyondTrust Button X X X
Chat Support X X
Collaboration & Escalation X X X
Collaborative Browser Sharing X
Command Shell X
Customer Client X
Embedded Remote App Support X
Equilibrium X X
Identity Management X X
InSight X X
Intel vPro X
Jump Clients X
Jumpoint X
​Jump Zone Proxy (Isolated LAN) X
Language Support X
Registry Editor X
Remote Desktop Protocol (RDP) X
Scripts X
Shell Jump (SSH / Telnet) X
Show My Screen X
Smart Card Support (CAC) X
Support Portals X X
Surveys X X X
System Information X X
Want to learn why over 20,000 customers chose BeyondTrust?
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