Android Remote Support Capabilities
Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Navigate the screen, access applications, and type and click as if you’re holding the device in your hands. (Samsung/HTC/Dell)
See what the end-user sees on their Android phone or tablet in real time, including apps, settings, and the device camera. (Android 5.0+ Lollipop)
Chat back and forth with the end-user within the remote support session.
Unattended Remote Access
Use Jump items to access unattended Android devices being used as point-of-sale systems or kiosks.
App Uninstall and System Information
View key system info, kill processes, and uninstall apps on Android devices. Viewable system information including OS version, memory, apps, and more.
Transfer files to and from the Android device.
Support Android devices while simultaneously working on other systems and devices through session tabs – no add-ons or upgrades required.
Support from any Platform
Provide support to Android devices from a Windows, Mac or Linux computer, or from an iPad, iPhone or any Android smartphone or tablet via BeyondTrust’s Mobile Rep Consoles.
Invite additional support technicians into a remote support session to collaboratively resolve the issue, or transfer the session to an expert.
As with every BeyondTrust session, each action taken and the entire chat transcript is logged and stored in your own secure Bomgar appliance, improving security and compliance.
Allow the end-user to launch the customer client by clicking on a link from an email or website.
Configure SAML Single Sign-On
By connecting BeyondTrust to your identity provider or federation service using SAML, you can securely and conveniently log in to the Android mobile console.