BeyondTrust Remote Support 25.2: Secure, Scalable Access for Service Desks

What’s New in Remote Support 25.2?

Remote Support 25.2 is here, representing the next step in our mission to secure and simplify remote access at scale. Our latest installment of security-forward enhancements brings more security features, capabilities, and integrations to empower service desks to proactively repair and protect endpoints across complex environments. From streamlined credential management to enhanced monitoring and compliance readiness, 25.2 is designed to help IT teams stay ahead of threats while improving efficiency.

In this blog, we’ll cover the top new features in 25.2. Or click here to view the full product release notes in more technical detail.

7 Enhancements That Help You Scale Secure Remote Support for IT Service Desks

1) Extend the Reach of Your Script Automations with Orchestration API

Our new orchestration API to Endpoint Automation makes it easier than ever to trigger automation tasks from external systems. With permissions tied to assigned Jump Groups and tasks, users can quickly and effectively see access boundaries. You can even assign various roles like user and administrator to eliminate over-privileged users in Endpoint Automation.

2) Simplify Administration with BeyondTrust-hosted SMTP

We've removed the administrative challenges of configuring and maintaining your own SMTP server for email notifications and workflows. BeyondTrust now hosts an SMTP server for you, simplifying setup and ensuring a smoother user journey so your team can focus on more critical tasks.

3) Reduce Clutter and Eliminate Duplicates with Duplicate Jump Client Reporting
Remote Support now allows admins to have a single view of all duplicate Jump Clients in one report, with the option to delete unnecessary duplicates in just a few clicks. The result is a cleaner, less cluttered view that simplifies daily operations, making it easier to identify which clients are in use and which may need to be cleaned up.

4) Accelerate Repetitive Tasks with Auto-Start Sessions for Jump Items

We’ve made it easier for service desks to manage repeatable workloads with Auto-Start. Users can now set up the console to automatically launch sessions with a selected group of systems upon login. This feature saves valuable time and allows teams to connect to their systems immediately.

5) Start Elevated Sessions Faster with Jump Client Support Buttons

This quality-of-life improvement eliminates friction from the support process. Technicians can now start elevated sessions faster with the option to launch them directly from Jump Client-based support buttons. This allows your service desk to focus on the task at hand.

6) Enhance Flexibility with Jumpoint Proxy Chaining
As an enhancement from the previous release (Remote Support 25.1), Jump Zone Proxies can now be chained together. This enables your service team to securely access endpoints located in target networks across multiple layers, giving them greater flexibility to connect without compromising network security.

7) Streamline Credential Discovery and Management with BeyondTrust Password Safe and AWS

This enhancement simplifies management by discovering managed accounts and systems from BeyondTrust Password Safe, as well as endpoints and secrets in Amazon Web Services (AWS). It allows your service desks to extend its reach by using credentials already managed by these systems. Once these assets are imported, all access is governed by Remote Support’s security policies.

3 New Remote Support Features To Strengthen Monitoring, Security, and Compliance

1) Proactively Monitor with Jumpoint Status Alerts
Stay ahead of potential disruptions with automatic email or HTML alerts that notify you if a Jumpoint goes offline or changes status. This allows your service desk to proactively monitor critical access pathways and address issues before they impact support operations.

2) Strengthen Access Management with System Firewall Controls

In Remote Support 25.2, we’re giving users more visibility and granularity over their security controls. The new Firewall tab in the Security section lets you stop unwanted or risky network traffic before it even reaches your appliance. You can configure settings to block specific IP addresses or networks, automatically block traffic from known malicious sources, and deny traffic from TOR exit nodes. This allows you to stop threats at the door and keep your environment safe with less effort.

3) Meet Cryptographic Compliance Mandates with FIPS 140-3 Support

Remote Support version 25.2.1 can be configured to operate with the Open SSL FIPS Provider in FIPs mode. This meets the FIPS 140-3 requirements for cryptographic modules.

Note: FIPS 140‑2 validations will remain active until September 21, 2026.

3 New Remote Support Capabilities to Eliminate Friction and Empower Proactive IT

Leverage the latest capabilities in Remote Support 25.2 to apply best practices in your everyday workflows, eliminate the noise, and keep your service desk focused on proactive IT:

1) Automate Regular Maintenance at Scale with Endpoint Automation API

Spend more time focusing on strategic or complex issues by deploying scripts to fix common issues. New API support for Endpoint Automation lets you deploy scripts to fix common issues across all your endpoints at once.

2) Spend Less Time Locking Down Credentials with Built-in Vault, Password Safe, and AWS

Take advantage of the built-in BeyondTrust Vault for secure credential discovery, rotation, and injection. Use it to perform discovery on your Password Safe or AWS deployments to simplify the management of endpoints, managed systems, secrets, and credentials across systems.

3) Analyze Real-Time Service Desk Metrics with KPI Dashboards

In addition to full session monitoring, logging, and auditing, Remote Support provides a holistic view of your service desk with customizable metrics in Real-Time KPI Dashboard. See which technicians are online, monitor active sessions, and share reports with non-Remote Support users with a simple link. Did we mention it’s included in every Remote Support deployment running version 24.3 and later? See how to configure it here.

BeyondTrust’s Ongoing Commitment to Our Remote Support Customers

You asked, we listened. In Remote Support 25.2, we’ve delivered on our customer requests by adding quality-of-life improvements, stronger security controls, and new capabilities designed to help your service desk operate more efficiently. These enhancements reflect our ongoing commitment to empowering our customers with secure access and proactive IT.

Ready to experience the latest innovations? Click here to request a free 14-day trial of Remote Support, or view the full release notes for more technical details.

Need help with your upgrade or have technical questions?

About the Author

Emily Wang

Product Marketing Manager

Emily Wang is a Product Marketing Manager at BeyondTrust for Privileged Remote Access and Remote Support. Prior to joining BeyondTrust, she worked in a variety of product marketing and product management roles at Visa, as well as fintech and software startups. In these roles, she owned the go-to-market strategy for products such as tap-to-pay and the simplification of buying insurance online. Emily is passionate about making technical concepts accessible to all and is enthusiastic about demystifying cybersecurity.

Jonathan Meltzer

Staff Product Manager

Jonathan Meltzer brings over 25 years of experience at the intersection of technology, innovation, and customer-centric solutions. He began his career in engineering, but quickly gravitated toward leveraging technology to drive market disruption and solve complex customer challenges. After earning his MBA from Columbia Business School, Jonathan transitioned into Product Management, where he has led initiatives across both startups and large enterprises.

Throughout his career, Jonathan has focused on developing software and services that empower enterprise customers to manage their technical infrastructure and human resources more effectively. He joined BeyondTrust in July 2023 as Senior Product Manager for Remote Support, where he leads strategy and development for solutions that enable secure, scalable remote access.

Prior to BeyondTrust, Jonathan served as a Senior Manager at a Remote Monitoring and Management provider catering to Managed Service Providers. There, he oversaw platform-wide services for managing Apple devices, cloud resources, software patching, and Microsoft applications across multiple SaaS environments.

Based in Hopkinton, MA, near the iconic start of the Boston Marathon, Jonathan is a passionate long-distance runner with 13 marathons under his belt. On weekends, he shares his enthusiasm for the sport by working at a local running store. He also enjoys spending quality time with his three grown children.

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BeyondTrust Remote Support 25.2: Scaling Secure Access and Proactive IT at the Service Desk

What’s New in Remote Support 25.2?

7 Enhancements That Help You Scale Secure Remote Support for IT Service Desks

3 New Remote Support Features To Strengthen Monitoring, Security, and Compliance

3 New Remote Support Capabilities to Eliminate Friction and Empower Proactive IT

BeyondTrust’s Ongoing Commitment to Our Remote Support Customers

About the Author

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