BeyondTrust Remote Support 25.1: Hardened for Trust, Tuned for Performance

In Remote Support 25.1, BeyondTrust is reinforcing its core commitment to security, stability, reliability, and customer confidence. This release focuses on strengthening our foundation—delivering a smoother experience with enhanced stability and robust security updates.

Our top priority is to provide customers with the most secure and dependable remote access solution possible. To ensure maximum reliability, we prioritized a comprehensive security patch rollup, focused quality assurance (QA) efforts that include a full regression testing cycle, and key stability enhancements. Our goal: to empower your support teams to work with confidence, knowing they’re backed by the most secure and dependable remote access solution. These new features are designed to provide a smoother, more resilient experience, helping you operate with confidence and peace of mind.

We strongly recommend this update for all customers. Cloud customers will receive the update automatically. For on-prem deployments, the upgrade is available with just one click:

This release brings a series of security-forward enhancements and experience improvements, including:

• Full patch rollup and regression testing: All Remote Support updates and patches are now thoroughly tested for stability and security in both cloud and on-prem environments via a strenuous patch rollup and regression testing cycle.

• Improved version visibility: All maintenance releases and new patches are now visible in the Remote Support login window.

• Real-time dashboard access: Greater visibility with more detailed session metrics, available across both on-prem and cloud deployments.

• Jump client upgrade improvements: Smoother jump client upgrades and fewer disruptions with new reliability fixes.

• Enhanced endpoint automation: Improved filters and job organization for better proactive IT.

• UX/UI & performance refinements: A more intuitive user experience and smoother, more stable session performance.

• Certified compatibility with the BeyondTrust Pathfinder Platform: Remote support now has certified compatibility with the BeyondTrust Pathfinder platform, bringing more secure authentication to your cloud deployments and smoother integration with the BeyondTrust ecosystem.

To maximize the effectiveness and security of your Remote Support deployment, we recommend the following practices. These are aligned with our broader commitment to helping customers secure access at every layer.

1. Keep Your Deployment Up to Date

• For on-prem instances, enable “Apply Critical Updates Automatically” in the /appliance interface to simplify patching.

• Upgrade to the latest version for access to the newest security improvements.

In summary, at BeyondTrust, we believe security is not a one-time feature—it’s a continuous commitment. With Remote Support 25.1, we’re delivering meaningful improvements that reflect this mindset, strengthening the foundation for secure, stable, and high-performing remote support. Whether you’re a long-time customer or evaluating your remote support strategy, this release is designed to help your teams operate with greater confidence and resilience.

We encourage all customers—especially those managing on-prem deployments—to update to the latest version and take advantage of the best practices outlined above to further fortify your environment.

• If you have technical questions or need upgrade assistance, please open a secure ticket via our customer portal.

• To connect with other customers and access the latest customer news, updates, and community knowledge, visit our BeeKeepers community.

• Want to learn more about our security and compliance practices? Check out BeyondTrust’s Security Resource Center for detailed insights and documentation.