BeyondTrust - Secure Remote Access and Privileged Access Management
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Remote Support Solution for Everything

BeyondTrust Remote Support is designed to be the only remote device support solution your IT team needs—even across platforms and device categories.

Support for all platforms is included in the core product. Streamline support across your enterprise, improving incident handling time and increasing technician productivity.

Windows Remote Access
Deep Windows compatibility on both sides of the remote desktop support session, including back-end systems.
Apple Mac Remote Desktop
Control Mac devices—no pre-installed RDP client required.
Linux Icon
Support Ubuntu, Fedora, RedHat Enterprise, SLED and more Linux distributions—even headless.
SSH Telnet
Access SSH-enabled or Telnet-enabled devices in remote networks, modify settings via command line, and set access parameters to remote devices.
Chrome Remote Desktop
Screen sharing and web-based, click-to-chat support sessions for Chromebooks and Chrome OS devices.
Web Console
Offer secure remote support from any web browser. No desktop application to install, no ActiveX or Flash plugins necessary.
Raspberry Pi
Provide headless support for Raspberry Pi OS.

Support Android & iOS Devices

BeyondTrust Remote Support also extends remote device support features to mobile and field devices, enabling remote support sessions from anywhere.

Support iOS and Android devices with screen sharing and remote control, or embed chat and remote support in your designated mobile helpdesk app.

Ios Icon
Screen share, remote desktop controls, and monitoring for iPhones, iPads, or RDP from iOS devices.
Android Icon
Support Android phones and tablets with remote control, screen sharing, file transfer, chat support, and the ability to stop processes or uninstall apps.
InSight Camera Sharing
Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.
Mobile SDK
Embed Remote Support and screen sharing into Android/iOS apps. Once enabled, users can request Remote Support directly from the app.
Zebra
Support Zebra scanners, handheld computers, RFID readers, interactive kiosks, point-of-sale tablets, and more.
Ios screen sharing

Use Secure iOS Screen Sharing for iPhone and iPad

Let technicians see the end-user's full iOS screen and chat in real time. Get the full picture about each session and speed time-to-resolution.

Insights screen sharing

Simulate In-Person Support with Camera Sharing

Access to remote video cameras on iOS, and Android devices. See in real-time, facilitating a experience that's as close to in-person as possible.

Web representative console

Jump into a Remote Support Session from Any Browser

The Web Rep Console lets you engage a remote support session from any web browser on any computer. Start diagnosing end users from any device or browser.

See More Android & iOS Support Features

With BeyondTrust Remote Support, helpdesks and IT organizations can offer ad hoc remote support to end-users on mobile devices—including Android and iOS devices. Tools like remote control, screen sharing, camera sharing, chat support, and more are designed to simplify helpdesk workflows and facilitate end-user communication.

Here is the full list of Remote Support's supported features for Android and iOS.

ANDROID

APPLE IPHONE

APPLE IPAD

SUPPORT & ACCESS CONSOLES

Yes

Yes

Yes

REMOTE CONTROL

Yes[1]

SCREEN SHARING

Yes

Yes[2]

Yes[2]

REMOTE ACCESS 24/7

Yes

INSIGHT CAMERA SHARING

Yes

Yes

Yes

CHAT SUPPORT

Yes

Yes

Yes

SYSTEM INFO

Yes

Yes

Yes

FILE TRANSFER

Yes

Yes

Yes

SCREEN CAPTURE

Yes

Yes

Yes

APP DEPLOYMENT

Yes[3]

Yes[3]

MOBILE APP SDK

Yes[4]

Yes[4]

Yes[4]

  1. 1.Available for Samsung, HTC, and DELL devices. Select carriers and device manufacturers may obtain access upon request.
  2. 2.For iOS 11+. With iOS 8-10 devices, iOS screen sharing requires device tethering.
  3. 3.iOS App deployment requires Apple iOS Enterprise App Store.
  4. 4.See Embedded Remote App Support to learn more.