BeyondTrust Remote Support is designed to be the only remote device support solution your IT team needs—even across platforms and device categories.
Support for all platforms are included in the core product. Consolidate and standardize support across your enterprise, improving incident handling time and increasing technician productivity.
Deep Windows compatibility on both sides of the remote desktop support session, including back-end systems.
Support Ubuntu, Fedora, RedHat Enterprise, SLED and more Linux distributions—even headless.
Access SSH-enabled or Telnet-enabled devices in remote networks, modify settings via command line, and set access parameters to remote devices.
Screen sharing and web-based, click-to-chat support sessions for Chromebooks and Chrome OS devices.
Offer secure remote support from any web browser. No desktop application to install, no Active X or Flash plugins necessary.
BeyondTrust Remote Support also extends remote device support features to mobile and field devices, enabling remote support sessions from anywhere.
Support iOS and Android devices with screen sharing and remote control, or embed chat and remote support in your designated mobile helpdesk app.
Screen share, remote desktop controls, and monitoring for iPhones, iPads, or RDP from iOS devices.
Support Android phones and tablets with remote control, screen sharing, file transfer, chat support, and the ability to stop processes or uninstall apps.
Perform remote support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices.
Embed Remote Support and screen sharing into Android/iOS apps. Once enabled, users can request remote support directly from the app.
BeyondTrust Remote Support's camera sharing feature gives your technicians the means to access remote video cameras on iPhones, iPads, and Android devices. See what the end-user sees in real-time, facilitating a remote support experience that's as close to in-person as possible.
BeyondTrust Remote Support's Web Rep Console lets you engage a remote support session from any web browser on any computer. Start diagnosing end-users from any device or browser.
With BeyondTrust Remote Support, helpdesks and IT organizations can offer ad hoc remote support to end-users on mobile devices—including Android and iOS devices. Tools like remote control, screen sharing, camera sharing, chat support, and more are designed to simplify helpdesk workflows and facilitate end-user communication.
Here is the full list of Remote Support's supported features for Android and iOS.
|ANDROID||APPLE IPHONE||APPLE IPAD|
|SUPPORT & ACCESS CONSOLES||Yes||Yes||Yes|
|REMOTE CONTROL||Yes 1|
|SCREEN SHARING||Yes||Yes 2||Yes 2|
|REMOTE ACCESS 24/7||Yes|
|INSIGHT CAMERA SHARING||Yes||Yes||Yes|
|APP DEPLOYMENT||Yes 3||Yes 3|
|MOBILE APP SDK||Yes 4||Yes 4||Yes 4|