All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.
Technicians can see the full iOS screen and chat with the end user. Expand services, speed up troubleshooting, and improve compliance.
BeyondTrust InSight lets you see the remote video camera on iPhone, iPad, and Android devices. Remote camera sharing lets you perform remote support on anything your customer can see, including hardware and peripherals.
The Web Rep Console lets you start a remote support session from any web browser on any computer, allowing you to immediately begin diagnosing and fixing issues from any location.
BeyondTrust Remote Support enables help desks and IT organizations to offer ad hoc remote support to end-users on mobile devices. Remote Support works on Android phones and tablets and iOS devices (iPhone, iPad, iPod touch). We include mobile device support in Remote Support. You don't need to pay extra for it.
| ANDROID | APPLE IPHONE | APPLE IPAD | |
|---|---|---|---|
| SUPPORT & ACCESS CONSOLES | Yes | Yes | Yes |
| REMOTE CONTROL | Yes 1 | ||
| SCREEN SHARING | Yes | Yes 2 | Yes 2 |
| REMOTE ACCESS 24/7 | Yes | ||
| INSIGHT CAMERA SHARING | Yes | Yes | Yes |
| CHAT SUPPORT | Yes | Yes | Yes |
| SYSTEM INFO | Yes | Yes | Yes |
| FILE TRANSFER | Yes | Yes | Yes |
| SCREEN CAPTURE | Yes | Yes | Yes |
| APP DEPLOYMENT | Yes 3 | Yes 3 | |
| MOBILE APP SDK[4] | Yes | Yes | Yes |
