BeyondTrust

One Remote Support Solution for Everything

All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

Windows Support

Access all the latest versions of Windows all the way back to XP

Mac Support

Control Mac OSX systems with no pre-installed RDP client

Linux Support

Support Ubuntu, Fedora, RedHat Enterprise and SLED

SSH/Telnet Support

Secure command-level access to network devices

Chrome OS Support

Screen sharing and chat support for Chrome OS devices

Web Rep Console

Offer support from any web browser on any computer

Troubleshoot Android and iOS Devices ... or From Them

Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.

iPad/iPhone Support

Screen share with iPhone, iPad, & iPod. Or RDP from iOS devices.

Android Support

Control remote Android devices. Or RDP from Android devices.

Mobile Video Support

Live stream the video camera on remote Android & iOS devices.

Mobile SDK

Embed chat and other remote support tools in your app.

Secure iOS Screen Sharing for iPhone and iPad!

Technicians can see the full iOS screen and chat with the end user. Expand services, speed up troubleshooting, and improve compliance.

Help Out the Real World with Camera Sharing

BeyondTrust InSight lets you see the remote video camera on iPhone, iPad, and Android devices. Remote camera sharing lets you perform remote support on anything your customer can see, including hardware and peripherals.

InSight (Remote Camera Sharing)

Offer Remote Desktop Support from Any Browser

The Web Rep Console lets you start a remote support session from any web browser on any computer, allowing you to immediately begin diagnosing and fixing issues from any location.

Web Rep Console

More Details on Android and iOS Support

BeyondTrust Remote Support enables help desks and IT organizations to offer ad hoc remote support to end-users on mobile devices. Remote Support works on Android phones and tablets and iOS devices (iPhone, iPad, iPod touch). We include mobile device support in Remote Support. You don't need to pay extra for it.

ANDROID APPLE IPHONE APPLE IPAD
SUPPORT & ACCESS CONSOLES Yes Yes Yes
REMOTE CONTROL Yes 1
SCREEN SHARING Yes Yes 2 Yes 2
REMOTE ACCESS 24/7 Yes
INSIGHT CAMERA SHARING Yes Yes Yes
CHAT SUPPORT Yes Yes Yes
SYSTEM INFO Yes Yes Yes
FILE TRANSFER Yes Yes Yes
SCREEN CAPTURE Yes Yes Yes
APP DEPLOYMENT Yes 3 Yes 3
MOBILE APP SDK[4] Yes Yes Yes
  1. Available for Samsung, HTC, and DELL devices. Select carriers and device manufacturers may obtain access upon request.
  2. For iOS 11+. With iOS 8-10 devices, iOS screen sharing requires device tethering.
  3. iOS App deployment requires Apple iOS Enterprise App Store.
  4. See Embedded Remote App Support to learn more.