Supported Platforms for Remote Support

Use BeyondTrust to support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure tool. Sign up for a free trial of Remote Support to try it out.

 The Remote Device Support Solution for Everything

BeyondTrust Remote Support is designed to be the only remote device support solution your IT team needs—even across platforms and device categories.

Support for all platforms are included in the core product. Consolidate and standardize support across your enterprise, improving incident handling time and increasing technician productivity.

Remote Device Support for Android and IOS

BeyondTrust Remote Support also extends remote device support features to mobile and field devices, enabling remote support sessions from anywhere.

Support iOS and Android devices with screen sharing and remote control, or embed chat and remote support in your designated mobile helpdesk app.

Secure iOS Screen Sharing for iPhone and iPad

Let technicians see the end-user's full iOS screen and chat in real time. Get the full picture about each session and speed time-to-resolution.

Simulate In-Person Support with Camera Sharing

BeyondTrust Remote Support's camera sharing feature gives your technicians the means to access remote video cameras on iPhones, iPads, and Android devices. See what the end-user sees in real-time, facilitating a remote support experience that's as close to in-person as possible.

Jump into a Remote Support Session from Any Browser

BeyondTrust Remote Support's Web Rep Console lets you engage a remote support session from any web browser on any computer. Start diagnosing end-users from any device or browser.

More Details on Android and iOS Support

With BeyondTrust Remote Support, helpdesks and IT organizations can offer ad hoc remote support to end-users on mobile devices—including Android and iOS devices. Tools like remote control, screen sharing, camera sharing, chat support, and more are designed to simplify helpdesk workflows and facilitate end-user communication.

Here is the full list of Remote Support's supported features for Android and iOS.

ANDROID APPLE IPHONE APPLE IPAD
SUPPORT & ACCESS CONSOLES Yes Yes Yes
REMOTE CONTROL Yes 1
SCREEN SHARING Yes Yes 2 Yes 2
REMOTE ACCESS 24/7 Yes
INSIGHT CAMERA SHARING Yes Yes Yes
CHAT SUPPORT Yes Yes Yes
SYSTEM INFO Yes Yes Yes
FILE TRANSFER Yes Yes Yes
SCREEN CAPTURE Yes Yes Yes
APP DEPLOYMENT Yes 3 Yes 3
MOBILE APP SDK Yes 4 Yes 4 Yes 4
  1. Available for Samsung, HTC, and DELL devices. Select carriers and device manufacturers may obtain access upon request.
  2. For iOS 11+. With iOS 8-10 devices, iOS screen sharing requires device tethering.
  3. iOS App deployment requires Apple iOS Enterprise App Store.
  4. See Embedded Remote App Support to learn more.