BeyondTrust Cloud for Remote Support provides you with the features and functionality of BeyondTrust Remote Support in a cloud deployment.

Capabilities include remote control of computers and mobile devices, chat support, skills-based routing, ITSM integration, smart collaboration, embeddable chat and support components, and reporting insights.

BeyondTrust Cloud is designed to reduce infrastructure costs, lessen the load on IT personnel, and improve support delivery without capital outlay.

BeyondTrust Cloud is not available in all regions. Please, contact sales for availability.

BeyondTrust Cloud offers more environmental segmentation than is available with traditional software-as-a-service (SaaS) deployments. Each BeyondTrust Cloud instance is a single-tenant virtual appliance. Your data remains totally separate from other cloud customers, and you control how your instance is used based on your requirements.

All BeyondTrust Cloud data centers in use have achieved ISO/IEC 27001 certification of its information security management systems. Additionally all data centers have completed the following examinations: SOC II Type 1, SSAE 16, SOC 1 Type II, and SOC 2 Type II.

Capability Details
User Capacity 1200 Concurrent Licenses maximum
Jump Technology Capacity 125,000 Active Jump Clients 1 2
Specifications Defined by BeyondTrust Cloud infrastructure
Authentication LDAP, Kerberos, RADIUS, SAML
Integration API for Custom Integrations, Database integration and API Extraction Tool, Microsoft SQL Server, ITSM Integrations (compatible)
Deployment BeyondTrust Cloud
  1. Based on utilization. This number may vary.
  2. In all deployment models, one Concurrent User includes 150 Managed Assets. Additional Managed Assets can be added at an additional charge. Contact sales for more info.

Firewalls are designed to block incoming traffic. That is why traditional remote desktop protocols and tools (RDP, VNC, etc.) require firewall configuration changes in order to work over the internet. BeyondTrust does not require changes to your firewall because both the remote computer and the technician offering remote support connect to the the solution through outbound connections.

If the remote computer can connect to the internet, support reps can connect to it through BeyondTrust without the use of VPN. In the case of closed networks, a single internet-connected BeyondTrust node can enable an off-network remote technician to connect to network devices and desktops that are not themselves connected to the internet.

BeyondTrust connects support reps with remote desktops, servers, laptops and network devices wherever they are. With BeyondTrust Cloud for Remote Support, support reps can:

  • See the screen, control the mouse and work as if physically in front of the remote desktop, speeding time to resolution. BeyondTrust can even let you gain remote control of computers not connected to the internet.
  • Use BeyondTrust to support remote iPad, iPhone, and Android devices, and also lets technicians control remote desktops from their iPad, iPhone or Android tablet.
  • Review automatically generated logs and session recordings. BeyondTrust logs and records every session for security, compliance, and auditing. All session data is guarded by encryption. After most support sessions BeyondTrust uninstalls, leaving no footprint on the remote desktop.
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