Remote Support Deployment Options: Your Choice
Secure Cloud for Remote Support - Deployment Details
The unique segmentation capabilities of BeyondTrust Cloud deployments provide remote access to the cloud without compromise.
Remote control computers and mobile devices, and initiate chat support sessions on Windows or Mac devices. Use skills-based routing, ITSM integrations, smart collaboration features, embeddable chat and management tools, and advanced reporting insights to support users from afar.
CAPABILITY | DETAILS |
|---|---|
USER CAPACITY | 1200 Concurrent Licenses maximum |
JUMP TECHNOLOGY CAPACITY | 125,000 Active Jump Clients [1] |
SPECIFICATIONS | Defined by BeyondTrust Cloud infrastructure |
AUTHENTICATION | LDAP, Kerberos, RADIUS, SAML |
INTEGRATION | API for Custom Integrations, Database integration and API Extraction Tool, Microsoft SQL Server, ITSM Integrations (compatible) |
DEPLOYMENT | BeyondTrust Cloud |
- 1.Based on utilization - this number may vary. In all deployment models, one Concurrent User includes 150 Managed Assets. Additional Managed Assets can be added at an additional charge. Contact Sales for more info.
Physical or Virtual Appliances - Deployment Details
The BeyondTrust Appliance has helped enterprises satisfy regulatory requirements for remote access and support for years. With the BeyondTrust Appliance, every session generates a detailed audit trail, including a full video recording of all activity during the window of support.
Virtual Appliance | B Series 400 Hardened Appliance | B Series 300 Hardened Appliance | B Series 200 Hardened Appliance | |
|---|---|---|---|---|
CAPACITY | Defined by Virtual Infrastructure | Up to 1200 concurrent technicians | Up to 300 concurrent technicians | Up to 20 concurrent technicians [1] |
SPECIFICATIONS | Defined by Virtual Infrastructure, Failover capable | Dual processors, Dual power supplies, RAID 6, Drive failure notification, Failover capable | Single processor, Dual power supplies, RAID 1 and RAID 6, Drive failure notification, Failover capable | Single processor, Single power supplies, Single hard drive, Failover capable |
AUTHENTICATION | LDAP, SAML, RADIUS, Kerberos, Native 2FA | LDAP, SAML, RADIUS, Kerberos, Native 2FA | LDAP, SAML, RADIUS, Kerberos, Native 2FA | LDAP, SAML, RADIUS, Kerberos, Native 2FA |
INTEGRATION | ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more | ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more | ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more | ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more |
- 1.In all deployment models, one Concurrent User includes 150 Managed Assets. Additional Managed Assets can be added at an additional charge. Contact Sales for more info.