Thousands of organizations worldwide rely on ServiceNow solutions for service management across IT, human resources, facilities, field service, and other disciplines. ServiceNow integrates with BeyondTrust to reduce cyber risks and increase productivity enterprise-wide. BeyondTrust integrates with two core areas under the ServiceNow Offering. ITSM and CSM.

Read below to find out more.

ServiceNow CSM + BeyondTrust

Elevate your customer service experience from issue to resolution with features that will allow you to easily fix and even resolve repeat issues more quickly by connecting customer service and remote support seamlessl

Remote Support CSM Integration

The solution enables joint BeyondTrust and ServiceNow customers to resolve support incidents more quickly and effectively, leading to a better customer experience. This integration reflects the BeyondTrust commitment to further enhance the experience of BeyondTrust customers and ServiceNow users and creates a ‘one-stop-shop’ experience for customers.

This concept allows customers to consolidate their technologies, increase visibility into operational processes, speed up communications and reporting, and to stay in compliance.

Improve service operations and engage customers with digital workflows

Solve customer problems by bringing front, middle, and back offices together. Proactively address issues and automate common requests.

ServiceNow ITSM + BeyondTrust

Transform the impact, speed and delivery of IT across your organization. With our wide range of ServiceNow integrations, security and productivity is seamless.

Take a look at our full range of product integrations below for more information.

Remote Support

Automatically import Remote Support session data into a ServiceNow record

Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates. With this integration, you can launch a Remote Support session from an open ticket in ServiceNow. Session details, such as chat transcripts and notes, are automatically appended to the ticket.

Privilege Remote Access

Leverage BeyondTrust Jump Technology to access a configuration item associated with an incident

Open a Privileged Remote Access session from a ServiceNow record, with BeyondTrust integrations with ServiceNow Change Management, Incident Management and Configuration Management Database solutions. Provice secure, privileged access to critical assets from within ServiceNow, which satisfies compliance requirements, maintains a comprehensive audit trail and improved productivity.

Endpoint Privilege Management

Administrators can supply users with a code from SeviceNow

Integrate Privilege Management for Windows with ServiceNow to allow users to request to run an application, installation, script, or task by sending a ticket directly to ServiceNow. Administrators can then take action on the incident in ServiceNow and supply the end users with a response code. Once the end user inputs the response code, the application is 'unlocked,' and able to run.

Password Safe

Securely store privileged credentials to be used for ServiceNow scanning and provisioning activities.

ServiceNow integrates with BeyondTrust Password Safe to store and manage credentials for use by ServiceNow Discovery and Orchestration, initiate privileged sessions and automate service ticket workflows.

BeyondInsight for Unix & Linux

A fusion of asset and user intelligence enables IT and Security to collectively reduce risk across complex environments.

BeyondInsight is the industry’s most innovative, comprehensive privileged access management platform that maximizes visibility, simplifies deployment, automates tasks, improves security and reduces privilege-related risks.

Gain a comprehensive view of the vulnerabilities that provide doors into an environment, as well as the privileges that present corridors to sensitive assets.

Customer Story

Hear how the University of North Georgia improved efficiency by integrated BeyondTrust Remote Support with ServiceNow

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