BeyondTrust

ServiceNow + BeyondTrust

Thousands of organizations worldwide rely on ServiceNow solutions for service management across IT, human resources, facilities, field service, and other disciplines. ServiceNow integrates with BeyondTrust to reduce cyber risks and increase productivity enterprise-wide.

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Remote Support

Automatically import Remote Support session data into a ServiceNow record

Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates. With this integration, you can launch a Remote Support session from an open ticket in ServiceNow. Session details, such as chat transcripts and notes, are automatically appended to the ticket.

Privilege Remote Access

Leverage BeyondTrust Jump Technology to access a configuration item associated with an incident

Open a Privileged Remote Access session from a ServiceNow record, with BeyondTrust integrations with ServiceNow Change Management, Incident Management and Configuration Management Database solutions. Provice secure, privileged access to critical assets from within ServiceNow, which satisfies compliance requirements, maintains a comprehensive audit trail and improved productivity.

Endpoint Privilege Management

Administrators can supply users with a code from SeviceNow

Integrate Privilege Management for Windows with ServiceNow to allow users to request to run an application, installation, script, or task by sending a ticket directly to ServiceNow. Administrators can then take action on the incident in ServiceNow and supply the end users with a response code. Once the end user inputs the response code, the application is 'unlocked,' and able to run.

Password Safe

Securely store privileged credentials to be used for ServiceNow scanning and provisioning activities.

ServiceNow integrates with BeyondTrust Password Safe to store and manage credentials for use by ServiceNow Discovery and Orchestration, initiate privileged sessions and automate service ticket workflows.

Customer Story

Hear how the University of North Georgia improved efficiency by integrated BeyondTrust Remote Support with ServiceNow

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