
BeyondTrust Remote Support 25.3 introduces key capabilities designed to position the service desk as a critical component of a modern identity security strategy. This release features expanded forensic traceability for Windows Command Shell actions, streamlined Password Safe integrations, and more granular role-based access controls for non-administrative users.

This summer, BeyondTrust crossed a major milestone: one billion secure remote sessions (and counting), powered by BeyondTrust Remote Support and Privileged Remote Access (PRA) solutions. Here’s what this milestone means for our customers, the future of secure access, and the broader industry shift that’s already underway.

Service desks play a critical role in keeping organizations operational, but their broad privileges also make them a high-value target for attackers. This blog explores how service desk exploits enable credential abuse, MFA bypass, and privilege escalation, as well as why these attacks are increasing, and what organizations can do to secure the service desk as part of a privilege-centric identity strategy.
Get the latest news, ideas, and tactics from BeyondTrust. You may unsubscribe at any time.