BeyondTrust is pleased to announce the availability of version 22.3 of our leading Remote Support solution. From the /login search functionality to improved file transfer speeds, users and admins alike will benefit from the many user experience enhancements in this newest version.
What’s New with Remote Support 22.3?
The new /login search functionality helps admins more easily harness the power of BeyondTrust Remote Support. The new ability to search the administrative interface (/login) should make onboarding new admins easier, and it will prove to be a time-saver for those already familiar with /login.
Features like the new customer-initiated system elevation option and the introduction of dark mode for the web representative console are directly aimed at user experience improvements.
Search Functionality in /login Interface
BeyondTrust has continuously worked to make Remote Support into the robust solution that it is today. No other solution pairs an exceptional support experience for users, while giving companies the granularity abilities necessary to effectively support complex environments and disparate groups of representatives.
In Remote Support 22.3, admins can now search for specific sections and settings using the administrative interface. This new functionality, which is available everywhere in the /login interface, allows admins to search for keywords and then navigate directly to this section/function from the search. It markedly reduces the time to find items for both seasoned admins as well as new users.
Customer-Initiated System Elevation
A principal goal of BeyondTrust’s Remote Support solution has always been to reduce the frustration of the user who’s experiencing a system issue and to allow representatives to quickly diagnose and solve problems remotely.
With Remote Support 22.3, when a Jump Client is already installed on an end user’s system, the ad hoc session no longer requires a download. The customer-initiated session will start in an elevated context (using the context of the Jump Client). This saves administrators time during the session start process, and it also decreased the average handle time by already putting the representative in an elevated context.
Jump Client Upgrade Flexibility
Administrators can now control when their Jump Clients upgrade after upgrading their site to a newer version. Administrators can also test the upgrades of a few endpoints before rolling out the new version to the rest of their environment. This new functionality will be most appreciated in environments with tight change control and for larger deployments.
Web Representative Console – Dark Mode
Dark mode, which was introduced in Remote Support 22.1 (desktop console only), has now been extended to the web representative console. Those who choose the Dark Mode option can update from the updated color scheme, while avoiding bright screens and reducing eye strain.
Atlas – Jump Client Traffic Node Connectivity
New functionality is available to customers using the Atlas. Now, Jump Clients can route through an Atlas traffic node, enabling greater scalability and geo-specific connections. This is particularly useful for Atlas configurations spread over great geographic distances.
BeyondTrust Remote Support enables IT and service desk teams to rapidly and securely access and troubleshoot any remote device, across any platform, located anywhere in the world—all via a single solution. The new features in version 22.3 expand what’s already possible with our solution, helping you empower, protect, and scale your service desk.
If you are already a customer, here’s how to get started with version 22.3.
Ready to experience the most secure and comprehensive solution for all your remote support needs?
Adam White, Director, Technical Marketing
Adam White is the Director of Technical Marketing and has been with BeyondTrust for 19 years in a variety of technical and operations roles. Originally starting in support and spending over a decade in solutions engineering, Adam brings that technical lens to the BeyondTrust marketing team. He is a vintage electronics and hi-fi nerd (think vacuum tubes); collector of too many amplifiers, guitars, and effects pedals; husband; and father of three teenagers.