Updates: Check for Update Availability and Install Software

The tab header in /appliance displaying the Updates options.

Automatic Support Updates

The B Series Appliance periodically checks for critical updates and emails the admin contact person when updates are available. You can select if you want the updates to install automatically and use the dropdown menu to select a time for the installation.

Updates requiring a B Series Appliance reboot or the interruption of services are excluded from the automatic update process unless you check the box to include them.

Updates :: Check

BeyondTrust will continue to notify you of the latest builds as they become available. Whenever you receive notification that new update packages have been built for your B Series Appliance, clicking the Check for Updates button will locate the packages and make them available for you to install.

Updates :: Check - Available Updates

If multiple software packages have been built for your B Series Appliance, each one will be listed separately in the list of available updates. Your new software is automatically downloaded and installed when you click the appropriate Install This Update button.


Updates :: Check - No updates available

If no update packages or patches are available for your B Series Appliance, a message stating "No updates available" is displayed. If an update is available but an error occurred when distributing the update to your B Series Appliance, an additional message is displayed, such as "An error occurred building your update. Please visit www.beyondtrust.com/docs/index.htm#support for more information."


Updates :: Manual Installation

Updates :: Appliance Download Key

It is not mandatory to use this Check for Updates feature. If your B Series Appliance is not internet-facing or if your organization's security policy does not allow for automatic update functionality, you can manually check for updates. Click the Appliance Download Key link to generate a unique B Series Appliance key, and then, from a non-restricted system, submit that key to BeyondTrust's update server at https://btupdate.com. Download any available updates to a removable storage device and then transfer those updates to a system from which you can manage your B Series Appliance.

After downloading a software package, browse to the file from the Manual Installation section, and then click the Update Software button to complete the installation.

Please be prepared to install software updates directly after download. Once an update has been downloaded, it will no longer appear in your list of available updates. Should you need to redownload a software update, contact BeyondTrust Technical Support.

When the BeyondTrust End User License Agreement (EULA) screen appears, fill out the required contact information and click the Agree-Begin Download button to accept the EULA and continue the installation. If you have multiple B Series Appliances with the same site configuration (either for failover or for ATLAS) you will only need to accept the EULA once.

Note that if you chose to decline the EULA, an error message displays and you will not be able to update your BeyondTrust software.

If you have any issues updating after accepting the EULA, please contact BeyondTrust Technical Support at www.beyondtrust.com/support.

During the installation process, the Updates page will display a progress bar to notify you of the overall update progress. Updates made here will automatically update all sites and licenses on your BeyondTrust Appliance B Series.

Support Updates Install

If you are installing a software update, logged-in representatives will temporarily lose connections to any support sessions and the representative console; therefore, schedule software updates for non-peak hours. However, if your update package contains only additional licenses, you can install the update without interrupting representative connections.

Find current information about the latest BeyondTrust updates at https://www.beyondtrust.com/docs/release-notes/remote-support/index.htm.

To view installed patches, under the Updates tab, select Installed Patches. The table shows all installed firmware patches and when they were installed.