With BeyondTrust, you can configure a number of messages for the customer you support. You also can choose to display a watermark on both the customer's and the representative's screen while the customer is in session.
Display a legal agreement, disclaimer or policy to end-users before they begin a support session.
The greeting welcomes your customer and requests him or her to wait for the next available support representative.
On Hold Message
Configure an on-hold message to display at specified intervals before the session begins.
Orphaned Session & URL
If no technicians are available to help the customer, the orphaned session message alerts the customer, and the URL option can then redirect the end-user to a designated site.
You can choose to present customers and technicians with an exit survey after the each support session is complete. Surveys can be customized for each public site. Administrators can later review the answers to survey questions from the session reports.
Messages can display in each language available on your appliance. BeyondTrust currently supports German, English, Latin American Spanish, EU Spanish, EU French, Italian, Dutch, Brazilian Portuguese, EU Portuguese, Japanese, and Simplified Chinese.
Help desks can be inundated with support sessions caused by a larger IT outage, skewing key metrics such as abandon rates and customer satisfaction. With BeyondTrust, managers can configure relatively short messages for one or more public portals, providing end-users a link to click acknowledging they were seeking support for the large-scale issue, ending their session and noting the reason.