BeyondTrust Remote Support provides administrators with more than fifty permissions to define how reps, customers, and remote systems interact at a granular level.

Remote Support's session policies are dynamic, rather than rigid, bringing additional flexibility to already-powerful security measures. Admins can customize support session permissions to fit a variety of support scenarios.

Support session policies let you change the permissions allowed in a remote support session based on the support portal the customer came through or even the specific endpoint being supported.

Your support organization serves a variety of customers and business units, each with its own requirements around remote support. Security requirements and protocols may vary substantially between user groups.

With Remote Support, establish portal-specific permissions for each client, user group, or business unit under your support purview. Customize how each remote support session is initiated and what policies, permissions, or controls are enabled from each portal. Specify full control from the beginning of the session, to more limited permissions depending on company protocols.

When using Remote Support to access servers and backend systems, you will want to launch right into remote control. After all, there is no user on the other end. But when you access remote desktops, support technicians must work around the user present on the other side of the screen.

Remote Support's Session Policies allow you to define how a session begins based on the specific endpoint being supported, and the user group associated with the endpoint itself.

With policies at the Jump Client level, you can choose to display a prompt if the remote desktop is one at which an end-user may be present. If the endpoint is a server, you can set the session policy up with no prompt.

Want to learn why over 20,000 customers chose BeyondTrust?
Prefers reduced motion setting detected. Animations will now be reduced as a result.