Remote Support

BeyondTrust Remote Support 26.1 introduces key enhancements designed to streamline high-volume service desk workflows without sacrificing security. This release features improved technician usability with custom console views and real-time sound sharing, scalable endpoint automation for large environments, and more granular administrative delegation to reinforce the principle of least privilege.

The service desk has become a primary target for social engineering and “log-in” attacks. This blog explores how integrating Privileged Access Management (PAM) with service desk workflows—through identity verification and the removal of standing privileges—strengthens your security posture and prevents lateral movement.

Service desks play a critical role in keeping organizations operational, but their broad privileges also make them a high-value target for attackers. This blog explores how service desk exploits enable credential abuse, MFA bypass, and privilege escalation, as well as why these attacks are increasing, and what organizations can do to secure the service desk as part of a privilege-centric identity strategy.

Ariento, a managed services company offering advisory services, managed solutions, and compliance support such as FedRAMP readiness, turned to BeyondTrust Remote Support to aid in meeting key compliance requirements from their DoD customers and in cutting maintenance time in half.