Customer Voices: Real Stories of Identity Security Success

At BeyondTrust, our customers are at the heart of our mission, our vision, and each of our products. They are the partners helping us shape the future of identity security. Each piece of feedback tells a story that not only helps us understand their journey better, but also provides insight into how our customers are solving real challenges, strengthening their defenses, and gaining new efficiencies with our solutions.

We are committed to solving real-world challenges, and nothing speaks to that mission louder than the voices of those using our tools every day. Here are some of the most impactful customer voices from the past year, drawn from G2 reviews and BeyondTrust customer case studies.

G2 Customer Reviews

“BeyondTrust Password Safe excels in providing secure, centralized management of privileged credentials. What I appreciate most is its automated password rotation and session management, which significantly reduces the risk of credential misuse. The granular access controls and audit logging features ensure full visibility and accountability, which are critical in a cybersecurity environment. Integration with other security tools is seamless, and the platform scales well across enterprise environments.” - Chittaranjan K. Read the full review on G2

Why this matters: This highlights how our Password Safe product unifies password and session management, delivering accountability, rapid auditing (or compliance), and ease of use across enterprise environments.

Customer Case Study Highlights

Autoleague is one of Australia’s largest automotive retailer groups. Ian Melton, Head of Security & IT Operations at Autoleague, mentioned a few reasons why he and his team love working with BeyondTrust, including:

• “BeyondTrust has proven to be a solid vendor with a great product portfolio. We were looking for a vendor who could cover our requirements for both Privileged Access Management (PAM) and Privileged Remote Access (PRA) capabilities, and BeyondTrust has industry-leading products in both categories. They took the time to fully understand our needs and ensured the deployments added real value to our operations.”

• “[BeyondTrust Privileged Account and Session Management] ensures our core systems remain protected but also readily accessible to those who require it. The result is that we can offer support to our national network of franchisees who can meet their clients’ needs.”

Why this matters: Autoleague’s feedback shows how the synergy between BeyondTrust’s solutions offers a strong, multi-faceted approach to identity security. Our total PASM offering combines Password Safe’s privileged credential, account, and session management with Privileged Remote Access’s just-in-time secure access controls, covering a variety of identity security use cases in a single platform.

Learn more: https://www.beyondtrust.com/resources/case-studies/autoleague

Organized by product, these customer voices reveal how teams are applying BeyondTrust’s identity security stack to reduce risk, improve visibility, and simplify day-to-day security operations.

BeyondTrust Remote Support

Remote Support empowers organizations to securely access and repair devices across platforms—on or off network—while reducing operational complexity.

Remote Support Customer Reviews (G2)

• “I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress.” — [Financial Services / Mid-Market] Read the full review on G2

• “Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster.” — [Information Technology / Mid-Market] Read the full review on G2

Why this matters: Customers are using Remote Support to increase efficiency, enhance collaboration, and reduce service desk risk.

Remote Support Customer Case Study

Ariento is an IT managed solutions and services provider for the public sector. Here are a few of the highlights from our conversation with Chris Rose, Partner & CEO at Ariento:

• "On average when we need to connect to a computer, it takes seconds [with Remote Support], whereas before, it would take minutes just to coordinate and get everything scheduled—a lot of back and forth...the main ROI is in time savings." "BeyondTrust Remote Support was the right product for Ariento because it achieved the cyber compliance requirements from the DoD, specific to DFARS and CMMC, in terms of our ability to service our defense contractor customers."

• "[Remote Support] makes our support staff's lives a lot easier. Our customers like it as well, and are more satisfied in terms of our responsiveness and ability to meet their service demands quickly."

Why this matters: Remote Support is trusted by organizations within highly-regulated sectors. We offer the only remote support product with FIPS 140-2, Level 1 Validation, underscoring our commitment to enable IT productivity without compromising on security.

Learn more: https://www.beyondtrust.com/resources/case-studies/ariento

BeyondTrust Password Safe

Password Safe helps organizations manage privileged passwords, accounts, keys, secrets, and sessions.

Password Safe Customer Reviews (G2)

• “It solved our issue of shared admin passwords floating around in files. Now every privileged account is managed with approval workflows which reduced our audit headaches. The automatic password rotation also stops old credentials from being reused and improves compliance. It’s easier for the team to request and track access without long email chains.”— [Cyber Risk Consultant / Mid-Market] Read the full review on G2

• “Best privileged account management features, real time monitoring, auditing of privileged sessions, automated discovery and onboarding are some of the great features. Customer service is also exceptional. It's easy to use and supports frequent login sessions.” — [Information Technology / Mid-Market] Read the full review on G2

Why this matters: Customers are using Password Safe to reduce standing privileges, automate credential management, and streamline audits. This results in better cybersecurity hygiene and a reduced attack surface.

Password Safe Customer Case Study

Ninja Van is a logistics company providing delivery solutions across Southeast Asia. Here are a few of the biggest takeaways from Mateen Sayyed, Regional Head of Identity & Access Management at Ninja Van Group:

• “Overall, BeyondTrust has been able to meet all our criteria for the delivery of a PAM solution. These include compliance, cloud adaptability, minimal operational complexity, tailored plugin capabilities, pricing consideration and the availability of strong local support."

• “[Password Safe] now provides comprehensive identity security capabilities across the company. Security has been further strengthened by bifurcating user access rights. This means that if access to one application is compromised, it does not allow an attacker to gain access to other applications. The result is higher resilience and greater protection of assets.”

Why this matters: Password Safe provides management and just-in-time access for privileged passwords, accounts, secrets, and sessions, enabling organizations to adhere to PAM best practices with seamless automation and advanced auditing.

Learn more: https://www.beyondtrust.com/resources/case-studies/ninja-van

BeyondTrust Privileged Remote Access

Privileged Remote Access (PRA) helps organizations secure remote access to critical systems without a VPN, enforce least privilege for every session, and maintain full visibility and control over privileged sessions.

Privileged Remote Access Customer Reviews (G2)

• “Compared to other enterprise remote access products, I think BeyondTrust Privileged Remote Access gives the most flexibility in deployment options. Depending on your environment's needs, they support using jump clients (software installed on the endpoint), jumpoints (no clients on the endpoints), or a combination of both. They have added features in the last year since we deployed that have massively improved the product overall. I think if they continue adding and refining features that are not only geared towards their cloud/SaaS product, PRA can become a solid product that can fit almost any environment's needs.” — [Utilities / Enterprise] Read the full review on G2

• “Granting remote access used to be risky because once someone got their hands on credentials there was no way to limit how far they went. Now I can approve access to a single target system and nothing else. It keeps audits easier since actions are tied to identities instead of shared accounts.” — [Security Compliance Coordinator / Enterprise] Read the full review on G2

Why this matters: Privileged Remote Access enables organizations to securely replace risky remote access to critical systems like servers, databases, and cloud-based applications with a flexible, deployment-agnostic solution that enforces least privilege, simplifies audits, and adapts to any cloud, on-premise, or hybrid environment.

Privileged Remote Access Customer Case Study

• DXC Technology is an IT services company that helps clients modernize their IT, optimize data architecture, and secure their systems across various clouds. Jammin Jablanski, Director, Identity and Access Management at DXC Technology, mentioned a few ways that their team relies on Privileged Remote Access for secure remote access. "By blocking RDP and SSH on our network and routing access through Privileged Remote Access, we've shut down unmanaged entry points.”

• “By removing all other tools and implementing PRA, even if somebody compromises a system, PRA prevents lateral movement by enforcing access segmentation at the protocol and identity level, so the identity has no option but to come back through BeyondTrust to gain access.”

• "BeyondTrust listens unequivocally to its customers. They take our feedback seriously, and we see results happen in months, not years."

Why this matters: Privileged Remote Access ultimately enables organizations to prevent lateral movement and protect privilege pathways: the indirect or hidden ways that attackers can escalate privileges. Additionally, the last quote highlights that we not only prioritize excellent solutions but also work to build strong partnerships with customers and empower them on their PAM journeys.

Learn more: https://www.beyondtrust.com/resources/case-studies/dxc-technology

Customer voices remind us why we continue to innovate: to solve real-world challenges with identity security. Taken together, the customer voices we captured in 2025 point to a few consistent themes shaping how organizations think about identity security today:

• Everyday identity risks matter. Shared credentials, standing privilege, and insecure remote access matter to customers long before a breach occurs.

• Least privilege must be practical. Just-in-time access, granular approvals, and identity-tied sessions need to help limit the blast radius of an incident without slowing teams down, creating operational friction, or inhibiting productivity.

• Visibility builds trust. Audit trails, session recordings, and clear accountability are just as important as the risk mitigation itself.

• Partnership counts. Responsive vendors who listen to their customers’ needs and evolve alongside their customers as they adopt new technologies and inherit new challenges inspire long-term confidence.

Each year, we’ll continue spotlighting authentic feedback—because trust is built on proof, not promises.

See why customers trust BeyondTrust. Explore more reviews on Gartner Peer Insights & G2, or check out our customer case studies.