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Your IT environment may be heterogenous, but your IT support must be seamless.

Service desks face an increasingly complex IT support environment. Most remote access tools and technology just can’t keep up with the expanding set of modern IT support use cases, and they weren't built to address today’s security concerns.

You need a fast, reliable solution that can scale with your organization and enable you to securely support the desktops and devices in your network. Your environment may be heterogenous, but your IT support must be seamless. BeyondTrust Remote Support provides the most complete and secure solution.

Secure Remote Support

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control

Monitoring

Log all session activity for a complete audit trail, with real time reporting

Chat Support

Use chat support to increase support staff productivity and end user satisfaction

Remote Camera Sharing

Perform remote support on anything your customer can see, including hardware and peripherals

Deployment

Choose from a variety of deployment options, including on-premises or virtual appliances, or cloud

Collaboration

Work with technicians, developers, and outside vendors in shared sessions, for faster incident resolution

Credential Management

Secure, manage, rotate, and administer shared credentials for privileged users

Integrations

Integrate with CRM and ITSM tools to provide a holistic support solution

Audit and Compliance

Satisfy audit and compliance requirements quickly and effectively

Troubleshoot Android and iOS Devices ... or Provide Access From Them

Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.

iPad/iPhone Support

Screen share with iPhone, iPad, & iPod. Or RDP from iOS devices.

Android Support

Control remote Android devices. Or RDP from Android devices.

Mobile Video Support

Live stream the video camera on remote Android & iOS devices.

Mobile SDK

Embed chat and other remote support tools in your app.

Unattended access & support

No end user? No problem. BeyondTrust support smoothly enables you to support users the way you want and need to. Use the secure, unattended access capabilities to provide updates and troubleshooting for a single endpoint or for many.

The IT support solution you need to empower your service desk.

Increase productivity

Your support reps and technicians will resolve issues more quickly, improving efficiency and end-user satisfaction.

Strengthen security

BeyondTrust works through your firewall without VPN tunneling, so your perimeter security can remain intact and all session traffic is encrypted and logged for a detailed audit trail.

Improve SLA’s

Provide a better experience for end users and reduce time to resolution with an array of features such as chat and remote camera sharing.

Learn more about how BeyondTrust enables support