Service desks face an increasingly complex IT support environment. Most remote access tools and technology just can’t keep up with the expanding set of modern IT support use cases, and they weren't built to address today’s security concerns.
You need a fast, reliable solution that can scale with your organization and enable you to securely support the desktops and devices in your network. Your environment may be heterogenous, but your IT support must be seamless. BeyondTrust Remote Support provides the most complete and secure solution.
Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.
No end user? No problem. BeyondTrust support smoothly enables you to support users the way you want and need to. Use the secure, unattended access capabilities to provide updates and troubleshooting for a single endpoint or for many.
Your support reps and technicians will resolve issues more quickly, improving efficiency and end-user satisfaction.
BeyondTrust works through your firewall without VPN tunneling, so your perimeter security can remain intact and all session traffic is encrypted and logged for a detailed audit trail.
Provide a better experience for end users and reduce time to resolution with an array of features such as chat and remote camera sharing.