Whitepapers
Your IT environment may be heterogenous, but your IT support must be seamless.
Service desks face an increasingly complex IT support environment. Most remote access tools and technology just can’t keep up with the expanding set of modern IT support use cases, and they weren't built to address today’s security concerns.
You need a fast, reliable solution that can scale with your organization and enable you to securely support the desktops and devices in your network. Your environment may be heterogenous, but your IT support must be seamless. BeyondTrust Remote Support provides the most complete and secure solution.
Secure Remote Support
Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control
Monitoring
Log all session activity for a complete audit trail, with real time reporting
Chat Support
Use chat support to increase support staff productivity and end user satisfaction
Remote Camera Sharing
Perform remote support on anything your customer can see, including hardware and peripherals
Deployment
Choose from a variety of deployment options, including on-premises or virtual appliances, or cloud
Collaboration
Work with technicians, developers, and outside vendors in shared sessions, for faster incident resolution
Credential Management
Secure, manage, rotate, and administer shared credentials for privileged users
Integrations
Integrate with CRM and ITSM tools to provide a holistic support solution
Audit and Compliance
Satisfy audit and compliance requirements quickly and effectively
