Service desks face an increasingly complex support environment. Efficiency and productivity are impacted because technicians need to use multiple tools just to keep up with the variety of support scenarios and end user devices. Many remote access tools and technology just can’t keep up, and they weren't built to address today’s security concerns.
You need a fast, reliable solution that can scale with your organization and enable you to securely support the desktops and devices in your network.
Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.
Your support reps and technicians will resolve issues more quickly, improving efficiency and end-user satisfaction.
BeyondTrust works through your firewall without VPN tunneling, so your perimeter security can remain intact and all session traffic is encrypted and logged for a detailed audit trail.
Provide a better experience for end users and reduce time to resolution with an array of features such as chat and remote camera sharing.