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Introducing BeeKeepers: Our BeyondTrust Community Platform

Sep 16, 2024

Learn how our new community platform can help empower our customers and partners to solve real-world problems, strengthen cybersecurity strategies, and advance the cybersecurity industry.

Author:
Devin Churchill 1
Devin Churchill
VP, Customer Success and Adoption
Beyond Trust Community
Introducing BeeKeepers: Our BeyondTrust Community Platform
Devin Churchill 1
Devin Churchill
VP, Customer Success and Adoption

Introducing, BeeKeepers, BeyondTrust’s Community Platform

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I am excited to share that BeyondTrust has officially launched BeeKeepers, our new community platform dedicated to providing a single point of access to curated, digital, peer-to-peer knowledge and collaboration for customers, partners, and employees.

Today’s cybersecurity landscape is complex, and finding reliable resources and connecting with professionals who understand unique, industry-specific identity security challenges is not always easy. Many of our customers have expressed a need for a centralized place to share knowledge, gain insights, and collaborate with peers. Our new community platform was built to solve this problem, offering a space where industry leaders, partners, and security experts can come together to discuss real-world challenges, identify gaps, and share solutions that drive innovation and security improvements.

Read on to learn more about BeeKeepers and how it can help empower our customers and partners to solve real-world problems, strengthen cybersecurity strategies, and advance the cybersecurity industry.

Why did we call our community platform 'BeeKeepers'?

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Imagine a company’s data and secrets as a beehive, where honeybees work to protect and sustain the hive. The flight path of a honeybee, to and from flowers and plant life, is the lifeline and the health of the hive. BeeKeepers take care of the beehive, protecting its data, secrets, honeybees, and especially the flight paths that ensure everything inside the hive is safe and sustained. But every hive has natural predators that live to damage and destroy it – the BeeKeepers work tirelessly to protect the hive from these predators.

Now imagine BeyondTrust customers, partners, IT Admins, SOC professionals, and CISOs are the BeeKeepers! And honeybees are identities—human and non-human—continuously traveling along flight paths, the Paths to Privilege™. BeyondTrust's BeeKeepers protect their honeybees’ paths and continuously provide resources, support, and information to defend the hive from predators like individual and nation-state threat actors.

The top 5 reasons customers benefit from a community platform

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Community platforms provide a powerful, accurate, and single search location for all knowledge, regardless of documentation source. It also offers to connect customers, partners, and employees, inspiring innovation and ideation. By providing a space for collaboration, shared learning, and innovation, BeeKeepers:

  1. Fosters Collaboration on Identity Security Best Practices - As a hub for customers, partners, and industry professionals to collaborate on the latest best practices in identity security, share challenges, and offer solutions to solve complex challenges together, BeeKeepers can help empower organizations to stay ahead of evolving cybersecurity threats.
  2. Provides a Resource Hub for Ongoing Education - As a central repository for exclusive access to educational resources like whitepapers, webinars, product tutorials, and how-to guides, the BeyondTrust community platform can help organizations continuously improve their security posture and stay informed in the ever-changing cybersecurity landscape.
  3. Drives Innovation Through Customer Feedback - As a platform for direct customer feedback, beta feature testing, and the sharing of improvement ideas, the BeyondTrust community can help drive continuous innovation, ensuring that solutions evolve based on real-world challenges and customer needs.
  4. Encourages Thought Leadership and Industry Engagement - As a venue for exchanging industry insights, discussing emerging trends, and engaging with experts in identity security and privileged access management, the BeyondTrust community platform can help users stay ahead of the latest developments and strengthen their cybersecurity strategies.
  5. Facilitates Networking and Partnership Opportunities - As a platform that fosters trust and collaboration with customers and partners, the BeyondTrust community can support our ongoing efforts to build a strong partner ecosystem. By enabling partners to connect, share insights, and collaborate on projects, the community platform strengthens relationships and expands opportunities for mutual growth, all while advancing identity security solutions.

At BeyondTrust, customer and partner feedback is a cornerstone of our innovation.

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We were recently recognized as a Gartner Peer Insights Customers’ Choice for Remote Desktop, and this honor reflects the voices of those who use our solutions every day.

Key Features and Highlights

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The BeeKeepers Community brings access to multiple BeyondTrust resources into one centralized space while adding new features and opportunities for networking and collaboration. Here’s what customers and partners can expect to find in the BeeKeepers Community:

  • BeeKeepers Community - Follow discussions on current industry trends or topics, ask a question to engage with your peers, or join a group to connect with like-minded professionals on relevant topics.
  • Upcoming Events - Learn about and RSVP to upcoming online and in-person events, like Go Beyond, our premier partner and customer conference (2025 event details coming soon!).
  • Product Updates - Access release notes to learn more about the latest releases and updates for each of BeyondTrust’s products.
  • Customer Portal Knowledgebase Articles - Access a wealth of information on best practices, troubleshooting content, and video tutorials provided by BeyondTrust subject matter experts.
  • Tech Docs - Read and download technical documentation, including administrator and user guides and tutorials for each of BeyondTrust’s products.
  • BeyondTrust University resources - Access a range of training resources to gain in-depth, hands-on information about product installation, configuration, operation, and management to equip you to understand, administer, and get the most value from your solutions.

Next Steps

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Our main goal is to create solutions that solve real-world problems for our customers, and your input drives our continuous improvement, helping us shape products that truly meet your needs. Join our community to share your experiences and contribute to the future of identity and privileged access security.

We welcome customers, partners, and employees to log into the customer portal and click BeeKeepers Community tile! To learn more about how to become part of BeyondTrust’s community, contact us today!

About the Author

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Devin Churchill 1
Devin Churchill
VP, Customer Success and Adoption

Devin has been with BeyondTrust for over 10 years, holding various roles throughout support and technical account management. He is now responsible for BeyondTrust's Customer Success, Technical Account Management, and Adoption teams. As a key driver of customer success, Devin's key focus is to ensure BeyondTrust's customers are getting the most out of their solutions as quickly and efficiently as possible, while enjoying a world-class customer experience. Devin is a big Toronto Blue Jays fan, and an overall avid sports enthusiast!

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