What's New! Remote Support 25.3 Release

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Learn more about how to secure your business from threats in places you didn't even know existed.

About the session

BeyondTrust Remote Support’s latest release delivers innovation built for how service desks operate today, with enhancements that strengthen privileged access controls, improve automation and visibility, and simplify how teams support any device across distributed environments.

In this session, we walked through new advancements that streamline secure credential workflows, introduced more granular policy and session controls, expanded platform support, and improved real-time operational insight — all designed to help your teams resolve issues faster without compromising security.

This release was built to make IT more proactive, more secure, and more efficient. Watch this webinar to see the updates in action, hear best practice guidance, and leave with clear steps to adopt these capabilities in your own environment.

In this webinar, you’ll learn how to:

Strengthen least-privilege enforcement with enhanced session controls, improved traceability, and more flexible role-based permissions
Automate routine service desk operations and keep sensitive systems in sync with smarter, simplified credential workflows
Improve service desk performance with real-time dashboards and expanded platform support
Reduce security risk during remote access while maintaining fast, uninterrupted support for end users and administrators

See how the latest Remote Support release sets the pace for secure, proactive IT operations in 2026 — and how your teams can benefit immediately from greater efficiency, stronger controls, and a smoother support experience.

Meet the Speaker

Jonathan Meltzer

Staff Product Manager

Jonathan Meltzer brings over 25 years of experience at the intersection of technology, innovation, and customer-centric solutions. He began his career in engineering, but quickly gravitated toward leveraging technology to drive market disruption and solve complex customer challenges. After earning his MBA from Columbia Business School, Jonathan transitioned into Product Management, where he has led initiatives across both startups and large enterprises.

Throughout his career, Jonathan has focused on developing software and services that empower enterprise customers to manage their technical infrastructure and human resources more effectively. He joined BeyondTrust in July 2023 as Senior Product Manager for Remote Support, where he leads strategy and development for solutions that enable secure, scalable remote access.

Prior to BeyondTrust, Jonathan served as a Senior Manager at a Remote Monitoring and Management provider catering to Managed Service Providers. There, he oversaw platform-wide services for managing Apple devices, cloud resources, software patching, and Microsoft applications across multiple SaaS environments.

Based in Hopkinton, MA, near the iconic start of the Boston Marathon, Jonathan is a passionate long-distance runner with 13 marathons under his belt. On weekends, he shares his enthusiasm for the sport by working at a local running store. He also enjoys spending quality time with his three grown children.