Typically, users only contact the service desk when they can't do their jobs. With BeyondTrust Privilege Management, you'll deflect service desk tickets by empowering users. Privilege Management for Windows and Mac gives your users enough access to remain productive in their roles, without giving them full admin rights.
Chat support costs 30-50% less per incident than phone support or onsite visits. But most chat software is built for sales, not IT. At BeyondTrust, we've built chat support for the service desk.
BeyondTrust gives technicians secure, permission-based remote control over any remote computer or device. It also puts advanced troubleshooting tools at their fingertips. Here are just a few:
With BeyondTrust Remote Support, you can empower the service desk to support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with one, secure tool.
BeyondTrust truly is the only remote support solution you'll ever need.
Incidents involving critical systems need to be resolved as fast as possible. With BeyondTrust Remote Support, all the resources necessary to resolve the incident can see the same screen and work together simultaneously ... even outside vendors and experts can join in.
Collaboration results in higher first call resolution, lower escalation rates, and faster incident resolution times.
BeyondTrust Remote Support offers pre-built integrations for the leading service desk, CRM, and systems management solutions.
Our integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session, and include the chat transcript and session recording in the ticket.
With BeyondTrust Remote Support, you'll impact all the service desk metrics that matter.
BeyondTrust also makes it easy to report on service desk performance with built-in reports and manager dashboards.