Tech Talk Tuesday: Centralize and Transform Support with BeyondTrust and ServiceNow

Thousands of organizations worldwide rely on ServiceNow solutions for service management across IT, human resources, facilities, field service, and other disciplines. Implementing BeyondTrust and ServiceNow solutions together provide a more automated, efficient, and secure ITSM solution. During this session and live demo, you will understand how these two vendors come together to significantly increase IT productivity, create ease of access across the network, and meet compliance requirements your customers need.

Join us for a live product demo to understand how BeyondTrust and ServiceNow integrate to:

• Streamline Support and Ticketing: Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates.
• Improve Change Tracking: Enable privileged users to launch a Privileged Remote Access session from a change record in ServiceNow. Users can securely access a configuration item directly from a change request.
• Enforce Least Privilege for Tickets: Verify tickets and privileged access requirements in real-time to ensure that only authorized users with a need for access—as configured in ServiceNow — can log in to systems with privileged credentials.

BeyondTrust and ServiceNow enable organizations to consolidate their technologies, have better visibility into operational processes, speed up communications and reporting, while staying in compliance. This integration saves time, improve efficiency, and provides a familiar workflow for users to create a seamless user experience for our customers.

Meet the Presenters

Amrit Sokhal, Sr. Technical Product Manager, Technology Alliances

Specializing in endpoint security in the Privilege Elevation and Delegation Management (PEDM) and Privilege Account Management (PAM) space using the industry leading software from BeyondTrust.

Trevor Combs, Senior Solutions Engineer

Trevor A. Combs is a proven expert when it comes to Secure Remote Support tools and the processes around them. He is currently a Senior Solutions Engineer at BeyondTrust. Prior to that he spent most of his career in IT Process and Program Management for various global companies in the IT Support, Finance, Construction and Vendor Outsourcing industries with over 20 years in the Support and Security space. In his free time he enjoys teaching seminars and classes to seniors on how to enrich their lives with technology and keep their data and personal information safe.