Secure access for service desks repairing and monitoring any endpoint, anywhere.
A single, secure solution like BeyondTrust Remote Support consolidates remote access, credential management, screensharing, and reporting and removes the need for multiple tools like VPNs, standalone credential vaults, and third-party remote support software. This not only reduces licensing and maintenance costs, but also simplifies IT operations and improves ROI.
With options for credential management, including the built-in Remote Support Vault to native integrations with solutions in the BeyondTrust Pathfinder Platform like Password Safe, and centralized session reporting and auditing, service desk teams can securely support any device without juggling disparate systems, leading to faster resolution times and lower overhead.
BeyondTrust Remote Support boosts service desk productivity by streamlining access and support workflows across all devices and platforms. Technicians can instantly connect to remote systems—whether on or off the network—without requiring VPNs or end-user involvement, reducing time-to-resolution. Integrated credential injection and session management eliminate manual steps and security risks, while centralized reporting and auditing simplify oversight.
With more automation and fewer tool-switching interruptions, service desk teams can resolve issues faster, reduce ticket volume, and focus on higher-value tasks.
BeyondTrust Remote Support simplifies compliance and auditing across all major platforms—Windows, Mac, Linux, iOS, and Android—by providing centralized logging, session recording, and granular access controls. Every remote session is automatically documented with detailed audit trails, including who accessed what, when, and how.
This reduces the manual effort typically required for compliance reporting and ensures alignment with regulatory frameworks like FedRAMP, HIPAA, and PCI-DSS. Built-in features like role-based access, MFA, and integration with SIEM tools further streamline audit readiness and reduce the risk of non-compliance.
Securely service, repair, and monitor any device, on any platform, on-or-off network—attended or not—leveraging centralized admin controls. And benefit from a seamless experience for your customers.
BeyondTrust increases your service desk operational efficiency with hassle-free security that lets you do your work without stifling overhead. And never pay extra for security features like SSO, MFA, auditing logs.
Our Remote Support customers have seen 85% increases in first call resolutions, and 70% experienced reduced call-handling times.
Additionally, we were named a Gartner® Peer Insights™ Customers’ Choice for Remote Desktop Software for the second year in a row.
"ANATEL deployed [BeyondTrust] using a pilot period, fielding 227 remote calls. The length for the sessions averaged 29 minutes, which represented a dramatic improvement from the Service Level Agreement (SLA) of six hours. Additionally, 89% of the calls received were resolved through first tier support, compared to the SLA of 50%."
—Jorge Wilson da Silva Mendes, IT Manager, ANATEL
"The [BeyondTrust] solution has enabled Fiserv staff to increase access to remote presence by more than 300%, of which 27% is revenue generating, and improve overall customer satisfaction."
—Phil Demuth, VP, Head of Internal Systems, Fiserv
"With BeyondTrust, the typical response time from incident reporting to resolution has been reduced from approximately 6 hours to 15 minutes."
—Brian Bard, Business & Technology Analyst, University of North Carolina, Charlotte
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