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Video Transcript

Problem:
Today's IT help desks must manage increasingly complex support environments, with geographically dispersed users and diverse technology platforms—and all are potential targets for data breaches. So how can IT leaders meet service goals while balancing the need for user productivity with the need for organizational security?

Many help desks leverage a mixture of solutions, including free tools. However, most of these tools can't scale properly for large organizations, don't measure up to security standards, or lack monitoring capabilities and other key features. The result is a disjointed, unsecure approach to IT service management—and that means unhappy customers.

BeyondTrust Remote Support is different. With BeyondTrust, IT help desk teams are empowered to increase productivity, improve security, and deliver a superior customer experience. BeyondTrust Remote Support enables you to:

Troubleshoot nearly any remote device, running any platform, located anywhere in the world;
Speed time to resolution with chat, screensharing, and remote desktop control;
Record all session activity for training, security, and compliance
Prevent privilege security breaches by automatically rotating passwords and hiding plain-text credentials
Maximize performance with on-premise and cloud-based deployment options;
Scale service capacity from small companies to global organizations;
And efficiently manage support teams with a centralized, real-time dashboard;

All of this combines into a single solution that enables you to meet service goals, prevent data breaches, and keep your customers happy.

BeyondTrust Remote Support (formerly Bomgar) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. With Remote Support, support professionals can work on multiple systems simultaneously, chat with multiple end-users at once, and work with other reps in the same session to fix problems faster.

Unlike old-school point-to-point remote access tools, and cloud-based solutions, Remote Support routes all activity through a completely secure appliance that sits behind your own firewall.