Secure Remote Support, Designed for the Service Desk

BeyondTrust Remote Support (formerly Bomgar) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. With Remote Support, support professionals can work on multiple systems simultaneously, chat with multiple end-users at once, and work with other reps in the same session to fix problems faster.

How Is Remote Support Designed for the Service Desk?

BeyondTrust Remote Support offers pre-built integrations for the leading service desk, CRM, and systems management solutions.

Plus, our custom integration capabilities let you use Remote Support with your own system to create a seamless support experience.

This excerpt from the demo video shows how our integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session - including the chat transcript, the session logs, video recordings, and post session surveys.

Watch the Demo Video