Alert icon Keyboard navigation enabled.
Alert icon TAB or Shift+TAB to navigate across. Down ↓ to open menu. ESC to close menu.
Alert icon Down ↓ to select section. Right → to activate. Up ↑ / Down ↓ / Tab to traverse all. ESC to exit.
BeyondTrust
Skip to content Use space or enter to skip.

What can we help you find today?

Instant Results
  • Website Results
  • Technical Documentation

Filter Options

Focus your search

Filtering by

Your recent searches:

Contact Us Chat with Sales Get Support
  • English
  • Deutsch
  • français
  • español
  • 한국어
  • português

Info icon Announcement: 2026 KuppingerCole PAM Leadership Compass: BeyondTrust recognized as an Overall Leader and top Product Leader among 36 evaluated vendors. Access the Report

  • Home
  • Resources
  • Demo: Remote Support current page
Link copied

Demo: Remote Support

Resource default
Demo: Remote Support

Get Instant Access to this Content

Learn more about how to secure your business from threats in places you didn't even know existed.

Secure Remote Support, Designed for the Service Desk

White chain icon to symbolize the ability to copy a link
Link copied
Check mark to visually show text has been copied

BeyondTrust Remote Support (formerly Bomgar) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. With Remote Support, support professionals can work on multiple systems simultaneously, chat with multiple end-users at once, and work with other reps in the same session to fix problems faster.

Consolidate Remote Tools

Remote Support replaces dozens of point-to-point and SaaS tools, enabling secure remote connections on Windows, Mac, Linux, iOS, Android, or Network Devices.

Improve Service Desk Metrics

Remote Support integrates with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.

Get Military-Grade Security

Remote Support satisfies the rigorous security requirements of branches of military and government, as well as banking and financial institutions around the world.

  • Watch Video

How Remote Support Works for the Service Desk

White chain icon to symbolize the ability to copy a link
Link copied
Check mark to visually show text has been copied

BeyondTrust Remote Support offers pre-built integrations for the leading service desk, CRM, and systems management solutions.

Plus, our custom integration capabilities let you use Remote Support with your own system to create a seamless support experience.

This excerpt from the demo video shows how our integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session - including the chat transcript, the session logs, video recordings, and post session surveys.

Watch the Demo Video

Latest
  • Mapping BeyondTrust Capabilities to the Operational Technology Cybersecurity Controls (OTCC)
    May 14, 2026 Mapping BeyondTrust Capabilities to the Operational Technology Cybersecurity Controls (OTCC)
    Resources
    1m
Related
  • Why Just-in-Time (JIT) Privileged Access is the Next Big Step in Risk Reduction & How to Implement It
    Jan 24, 2020 Why Just-in-Time (JIT) Privileged Access is the Next Big Step in Risk Reduction & How to Implement It
    Webinars
    60m
Share this Article
  • Link
Relevant Tags
  • Android
  • BeyondTrust Research
  • Bomgar
  • Demo
  • Demo Video Content
  • help desk
  • Help Desk Software
  • iOS
  • Linux
  • Remote Support

Keep up with BeyondTrust

Customer Support Get Started
  • LinkedIn
  • X
  • Facebook
  • Instagram
  • Add BeyondTrust as a preferred source on Google
  • Privacy
  • Security
  • Manage Cookies
  • Do Not Sell My Data
  • WEEE Compliance

Copyright © 2003 — 2026 BeyondTrust Corporation. All rights reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust Corporation is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.

Prefers reduced motion setting detected. Animations will now be reduced as a result.