The Same One-Stop Remote Support Tool

Bomgar is still the most secure remote support software in the world, only now it's called BeyondTrust Remote Support.

Remote Support gives helpdesk teams the ability to quickly and securely access and fix any remote device anywhere, on any platform, with a single solution. Support everything — computers, mobile devices, hardware, and peripherals — with one, secure tool.

Remote Access & Control

Control, troubleshoot, and fix remote devices on any network. Enable anytime-anywhere support with thick client, browser-based, or mobile access options.

Efficiency & Scale

Manage and secure access at all levels, and integrate with external directories to scale with infrastructure growth.

Integrations

Integrate with your trusted CRM, ITSM, SIEM, and Password Management tools. BeyondTrust's open API enables custom integrations.

Overview Video Learn More

Trusted by 20,000 Companies and Counting

“We evaluated several of the solutions in use across the University, including WebEx, GoToAssist, and DameWare. BeyondTrust Remote Support was the only solution that met all our requirements."

Rocky Pedroso, Director of Information Technology for the University of Miami
The University of Miami: Consolidating Remote Support to Meet a Diverse Set of Needs Case Study

Buyer's Guide: Compare BeyondTrust to Other Options

For technical support teams of all sizes, choosing the right remote support solution is pivotal to the productivity and security of your service desk. Nothing makes a job harder than inadequate tools.

With BeyondTrust Remote Support, you'll be equipped to handle any support situation. BeyondTrust works seamlessly across Windows, Mac, iOS, Android, and more. Our best-in-class technical support teams get you achieving real results quickly.

Compare us to other support solutions by downloading your copy of the Remote Support Buyer’s Guide and Checklist. The document includes:

  • Everything you need to consider when implementing remote support
  • Questions to ask vendors for each requirement category
  • A comprehensive checklist of requirements derived from real-life implementations

Highlighted Remote Support Features

Remote Access & Control

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control - anytime, from anywhere

Efficiency & Scale

Manage unattended access to thousands of systems and grow your businesses securely with automation

Team & Permissions Administration

Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture

Customization & Branding

Maintain corporate branding standards and create trust by customizing your support experience, including chat

Audit & Compliance

Log all session activity for a complete audit trail, with real time reporting and capture a detailed video log of all session activity

Integrations

Integrate with CRM, ITSM, SIEM, and password tools or use BeyondTrust's open API and to create custom integrations
Prefers reduced motion setting detected. Animations will now be reduced as a result.