Introducing dark mode, discovery and import of Windows service accounts, scheduled discovery, account policies, and more!
BeyondTrust is pleased to announce the availability of version 22.1 of our leading Remote Support solution. With this release, users will benefit from a slew of new, market-leading features and enhancements to its password management Vault.
The latest features include the discovery and import of Windows service account for management, scheduled discovery, account policies, Jump Item association, and more. Customers will also benefit from new functionalities, like Dark Mode, and additional compatibility options, like Windows 11 support and macOS Monterey support.
The Vault protects privileged credentials with discovery, management, rotation, auditing, and monitoring for any privileged account – from a local or domain shared administrator, to a user’s personal admin account – even SSH keys, cloud, and social media accounts. These new features and functionalities improve usability, efficiency, and security.
Below is a brief round-up of what is new with the release of version 22.1. For more information, you can also check out the release notes.
Highlights — Remote Support 22.1
Dark Mode – Desktop Access Console
Our most requested feature becomes a reality! Users can now select Dark Mode in the desktop console, letting those who prefer to avoid bright screens and reduce eye strain enjoy the updated colors and icons that have been optimized for this theme. In Dark Mode, our solution uses a darker color palette for all screens, views, menus, and controls, and it uses more vibrancy to make foreground content stand out against the darker backgrounds. Dark Mode supports all features of the product.
Jump Item Association
Administrators can limit the credentials available for injection in a Jump session by associating Vault accounts and Vault account groups with Jump Items. Associations can be direct or dynamic, with the help of match criteria based on Jump Item properties.
Vault – Scheduled Discovery
The Vault administrator can define a preset day and time to automatically run Vault domain discovery jobs. This feature can provide continuous visibility for administrators regarding domain accounts, endpoints, and local accounts associated with discovery jobs. Accounts and endpoints found in the new discovery job can then be imported into Vault for management.
Vault – Account Policies
Vault account policies can be assigned to Vault accounts or Vault account groups, providing administrators with additional granularity regarding Vault account settings. Vault account policies can define:
- Whether the account is included in scheduled password rotation
- The account’s maximum password age
- Automatic rotation after check-in
- Whether the account is available for simultaneous checkout.
Web Console – Updates
In an effort to bring more feature parity between the Consoles, the web interface has been enhanced with items from the desktop console to improve productivity. These items include systems information, larger file transfer sizes, and the ability to invite external users when using the web console.
Windows Privacy Screen
The Windows privacy screen has been updated to now support a larger deployment base. This update includes systems using the latest operating systems and does not require any additional drivers or agents to perform secure sessions. This update helps users that need to boost their security, while still being able to perform support and administrative actions.
Windows 11 Support
Remote Support fully supports Windows 11 systems. Windows 11 will be available through a free upgrade for eligible Windows 10 PCs, and on new PCs.
macOS Monterey Support
BeyondTrust has supported Mac OS X since 2007. And, unlike other Secure Remote Access solutions that stop with basic support, BeyondTrust offers largely the same functionality for Mac as it does for Windows. Remote Support now fully supports macOS Monterey systems.
Base Software 6.1.1+ adds support for the Nutanix hypervisors for virtual appliance deployment. Please see the deployment information for more details on requirements and sizing.
Nutanix delivers the simplicity and agility of public cloud alongside the performance, security, and control of private cloud. Whether on-prem or hybrid, build the exact cloud you want, with unified management and operations, one-click simplicity, intelligent automation, and always-on availability.
Taking Your Service Desk to the Next Level with BeyondTrust Remote Support
BeyondTrust Remote Support enables IT & service desk teams to rapidly and securely access and troubleshoot any remote device, across any platform, located anywhere in the world—all via a single solution. The new features in version 22.1 expand what’s already possible with our solution, helping you empower, protect, and scale your service desk.
If you are already a customer, here’s how to get started with version 22.1:
Ready to experience the most secure and comprehensive solution for all your remote support needs?
Julissa Caraballo, Product Marketing Manager
Julissa Caraballo is a Product Marketing Manager at BeyondTrust. She has over 10 years of experience in software product marketing and lead generation. Previously, Julissa worked as a Marketing Director for a medical management software company. She holds a BA in Business Administration/Marketing and a MBA in Healthcare Management. Her certifications include, Certified Digital Marketing Manager, Pragmatic Marketing Certified and Certified Medical Practice Executive. She can be found on LinkedIn and all social media platforms.